Senior Administrative & Operations Specialist

RADONNA J. ROSS

405-***-**** / **********@******.***

OFFICE OPERATIONS / SENIOR ADMINISTRATIVE SUPPORT

Professional Summary

Detail-oriented and efficient Administrative Support with over 20 years of experience in managing office functions, coordinating administrative processes, supporting several executive teams at one time. Including calendar management, travel arrangements, expense reports, planned meetings, webinars, and much more. Proven ability to streamline operations, enhance productivity, and ensure a smooth workflow. Adept at managing office supplies, organizing schedules, and handling confidential information with discretion. Core Competencies

Office Management • Inventory Management

Administrative Support • Scheduling & Calendar Management

Project Coordination • Event Planning / Booking

Budget Management • Microsoft Office Suite

Team Leadership • Office Equipment Maintenance

Customer Service • Communication Skills

PROFESSIONAL EXPERIENCE

Bakery Bling November 2024 - Present

Oklahoma City, OK

Quality Assurance Regulatory Specialist

• Assist with the implementation and maintenance of Food Safety and Quality Assurance policies and procedures programs to ensure company compliance with FSMA, 21 CFR Part 117, GFSI, local regulations, and customer requirements.

• Monitor corrective and preventive action procedures for product/process deviations and assist with troubleshooting production concerns and customer product issues.

• Assist with the development and execution of training programs regarding quality and food safety

• Develop and maintain Ingredient Specifications, Ingredient Supplier Approval Initiation, and New Material Item Setup with Quality Assurance and Procurement.

• Assist the Quality Assurance Director in reviewing and auditing existing label approvals for products to ensure compliance with all regulatory requirements. This includes ensuring the correct nutritional label and ingredient list are accurately linked to all components in the final product package, including the final package kit and/or container.

• Through daily plant walk-through, ensure that strict hygiene food safety standards and quality processes are followed by all employees, and quality programs are followed. Document any noncompliance in accordance with company procedures.

• Perform various data entry tasks for daily, weekly, quarterly, and year-to-date reports. Express Employment Personnel September 2024 – November 2024 Oklahoma City, OK Contract Position

Event Design Coordinator

• Event Logistics, Project, and Contract Management. Session coordinator, Event awards, working with the overall venue selection process, and hotel rooming lists. Master billing lists are accurate, and adequate housing is provided. Additionally, I worked on budgeting and billing approvals for payments to contracted Speakers and gifts for events.

INSPIRE BRANDS November 1994 – May 2024

Oklahoma City, OK

Manager of Operations Execution – Administrative Assistant

• Manage product test process from proof of concept through market test. Collaborate with cross-functional teams consisting of product innovation, purchasing, quality assurance, and marketers to develop product recipes and operations procedures. Coordinate tests with Franchisees’ and field-level leadership to implement, follow up, and evaluate success criteria.

• Partnered with purchasing to review and evaluate the feasibility of alternative packaging solutions, resulting in cost savings for the company of over $3M annually.

• Develop monthly operations execution guides and promotional videos to support training and education. Work closely with the quality assurance team to provide food allergen information and to keep food safety top of mind when building operational procedures and new product recipes. Analyst – Administrative Assistant

• Monitored multiple budgets, with the highest being over $6M. Managed all billing expenses, coding, and the approval process for payment. Managed vendor inventory of over $200K, and printing costs of over $50K. Worked with vendors for printing, Inventory, and mailing of materials to over 3500 drive-ins.

• Resource for Field Team and Franchisees for all operational questions and guidance. Support all Training and Operations Functions. Planned and coordinated meetings. Worked with corporate support teams to coordinate and ensure information communicated to the system is aligned, accurate, and timely. Maintain Sonic Intranet and PartnerNet by updating, adding new materials, and deleting obsolete content. Maintain all Operations materials and Execution Guides. Schedule and communicate monthly Webinars, gather and assemble content materials from presenters. Coordinated and hosted webinars for groups of up to 1000. Operation Services Coordinator – Administrative Assistant

• Provided Administrative office support for several Vice Presidents and Senior Vice Presidents. Made travel arrangements, scheduled appointments, and ran reports. Planned team meetings for the entire field of eighty- five employees and individual departments.

• Served as a program support person for rollouts, tracking, scheduling, troubleshooting, and working with the vendor partners and franchisees. Supporting several different reporting packages and executing reporting. Worked with the training department scheduling classes, sending out materials for classes, tracking class information, billing, and hotel contracts for out-of-state classes.

• Planned and coordinated meetings and events for Equipment Seminars, including vendors and attendance of over 500. Worked to find a suitable facility, planned events, timing, and meals. Looked over contracts and submitted them for approval.

• Was previously promoted from being a Payroll Tax Assistant responsible for compiling and helping with monthly Suta taxes, and quarterly taxes (State and Federal). Reconciliation of State monthly payments and W- 2s. Certified letters to the IRS and State regarding tax-related matters. Worked on garnishments dealing with Child Support orders, Student Loans, Bankruptcies, and Federal Tax Liens. Computer Skills:

Microsoft Office Suite, Adobe Platforms, Advanced Excel, Word, PowerPoint, Project Management, Cvent, ProClarity reporting, GoToWebinar/GoToMeeting, SharePoint, Dropbox, Basware, Workday

(Payroll), A400 Infinium, Cognos reporting, CMX/CMX1(Compliance Metrix), Ten Key by Touch, Zoom Meetings, Repositrak, TraceGains, Workfront, Fishbowl, FlexiBake, Oracle (Expense Reporting), and much more.

Professional Development:

The Conference for Women - OKC – (6 CEU’s)

Management Skills for Administrative Assistants – OKC – (6 CEU’s) Sharpening Your Business Writing Skills – OKC – (3 CEU’s) Business Grammar & Proofreading – OKC – (6 CEU’s)

Adobe Photoshop – OKC – 6-Week Course

Excelling as a Sonic Supervisor (Nov 2014)

Time & Task Management (Jan 2015) Microsoft

Office Specialist (MOS)

Member of IAAP (International Association of Administrative Professionals 2008-2022 President-elect 2011- 2012, and President 2012-2013

IAAP TECH Conference – Florida – (Mar 2015)

Greater Oklahoma City Chamber of Commerce Member - 2011-2020 Project Management Course - New York (June 2008)

Floor Captain-Certified First Responder for Standard First with CPR/AED -Adult

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