Remote Customer Support Specialist USA

Debra Tyree

**** ******* ***, *** *** Manassas, VA 20110

Phone: 571-***-**** Email: *****.*****@*****.*** Professional Summary

Versatile administrative and education professional with extensive experience in customer service, call center operations, office management, and healthcare support. Skilled in answering phones, scheduling, and coordinating services for diverse populations. Experienced in maintaining accurate records, managing confidential information, and adhering to compliance regulations such as HIPAA. Known for strong communication, organizational, and problem- solving skills, with a proven ability to provide exceptional support to clients, staff, and patients in educational, healthcare, and call center environments. Core Skills

Education & Instruction Healthcare Administration Office & Financial Administration Technical & Leadership

Special Education & IEP Development Home Health Scheduling Accounts Payable Team Supervision & Training

Classroom Management Medicaid Billing & Compliance Financial Records & Reporting

Computer Installations

Student Behavioral Support Client & Caregiver Coordination Office Operations & Documentation Microsoft Office Suite

Answering Phones Call Center Operations

Professional Experience

Severe Disabilities Teacher – Prince William County Schools, VA 2019 – Present

• Deliver individualized instruction for students with severe disabilities.

• Develop and implement IEPs in collaboration with parents and support staff.

• Maintain detailed records of student progress and classroom activities.

• Foster a positive, inclusive classroom environment and collaborate with multidisciplinary teams.

Long-Term Substitute Teacher – City of Manassas, VA 2012 – 2019

• Provided instruction across multiple grade levels, ensuring continuity during teacher absences.

• Adapted lesson plans for diverse learners and maintained classroom management.

• Collaborated with permanent teachers and staff to support student achievement. Team Lead / Purchasing Agent – ESI, Manassas, VA 2008 – 2012

• Supervised a team of nine printer technicians, providing training and performance management.

• Managed purchasing, inventory, and computer installations for Fairfax County Public Schools and Santera Hospital.

• Streamlined operations and resolved technical issues efficiently. Accounts Payable Specialist – Easter Seals, Raleigh, NC 2007 – 2008

• Processed invoices, expense reports, and vendor payments accurately.

• Maintained financial records and reconciled accounts.

• Assisted with month-end and year-end closing and supported general administrative tasks.

Geico Insurance Agent – Geico, Fredericksburg, VA 2000 – 2007

• Assisted clients with insurance policies, claims, and coverage questions via call center and in-person interactions.

• Provided exceptional customer service and resolved issues efficiently.

• Maintained accurate client records and processed policy documents.

• Achieved sales and customer service goals consistently.

• Handled high-volume inbound and outbound calls, demonstrating strong communication and problem-solving skills.

Administrative Assistant – IRS, Vienna, VA 1998 – 2000

• Provided administrative support including filing, data entry, and document management.

• Answered phones and managed incoming calls, directing them to the appropriate staff.

• Assisted with payroll, scheduling, and correspondence for department staff.

• Maintained accurate records and ensured compliance with federal regulations.

• Supported team operations and facilitated communication between departments. Scheduler & Medicaid Billing Specialist – Maxima Home Health Agency 1995 – 1998

• Scheduled in-home care services for patients and coordinated provider assignments.

• Managed Medicaid billing, ensuring accuracy and timely submission of claims.

• Maintained compliance with Medicaid regulations and agency documentation requirements.

• Provided customer service to patients, families, and care providers. Call Center Sales Representative – United Airlines 1992 – 1995

• Assisted customers with flight bookings, ticketing, and travel inquiries via call center.

• Provided exceptional customer service while handling high call volumes.

• Resolved complaints and issues efficiently to ensure customer satisfaction.

• Maintained accurate records of reservations, cancellations, and payments.

• Achieved sales goals consistently through upselling and cross-selling services. Education

• Doctor of Education (EdD) in Education – Liberty University 2025 – Present

• Master of Education – James Madison University 2022

• Master of Education – Regent University 2018

• Master of Science in Human Resources – Argosy University 2015

• Bachelor of Arts in Psychology – South University 2014

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