Systems Administrator with 9 Years IT Experience
Resume:
AHMAD
WAZIRMAS
*********@*****.***
Oakland, United States 07436
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 9 Years of progressive IT experience.
PROFESSIONAL SUMMARY
SKILLS
• Microsoft 365 Administration
• Active Directory Administration
• Systems Integration
• Cloud Computing Platforms
• Server Management
• Network Security
• Virtualization
Software Installation and
Updates
•
• System Monitoring and Alerts
• Technical Documentation
• IT Project Management
• Data Analysis
• Problem Solving
• Network Protocols
• Process Automation
User Access Controls &
Permissions
•
• Customer Service/Support
• JAMF MDM
• Kandji
• Papercut Hive
• Troubleshooting
• Time Management
• Adaptability
• Microsoft SharePoint
• Microsoft Azure
• Entra
WEBSITES, PORTFOLIOS, PROFILES
• www.linkedin.com/in/AhmadWazirmas
Sweet James LLP - Systems Engineer
Irvine, CA • 01/2023 - Current
St John's Episcopal School - IT Specialist
Rancho Santa Margarita, CA • 10/2021 - 01/2023
WORK HISTORY
Ensured user hardware, operating systems, and software aligned with organizational standards, helping to support strategic business plans.
•
Acted as an escalation point for troubleshooting advanced network/systems issues, consistently earning 100% issue-resolution scores by providing excellent service to internal and external customers.
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Trained employees across multiple departments on network operations, including log-in procedures and security, which enhanced overall team efficiency.
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Established, maintained, and protected client network and PC environment, deploying new servers to maximize hosting and sharing performance.
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Provided system administration and technical support for both Windows and Apple OS, ensuring seamless operations.
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Created SOP IT procedures for end users and IT staff, standardizing processes and improving response times.
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Led the implementation of Kandji for 500+ devices across multiple sites.
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Designed and implemented a new printing software called Papercut Hive across multiple sites improving print quality and reduction of support tickets as a result.
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Extensive experience and knowledge with cloud based storage including Google Cloud, Sharepoint, OneDrive, Dropbox, Azure/Entra.
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Provided technical support for servers and back-end network systems, ensuring continuous availability and performance.
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• Google Workspace
• Communication
• On boarding/Off Boarding
• Systems Administration
• MacOS
• User support
• System testing
• Technical support
Hardware and software
installation
•
• Technical analysis
• IT infrastructure
• Microsoft exchange
Bergen Community College
Paramus, NJ • 01/2014
Associates in Science: AS
EDUCATION
Touch Dynamic - IT Quality Control Technician
South Plainfield, NJ • 04/2018 - 10/2021
Stop and Shop Pharmacy - Pharmacy Technician
Wayne, NJ • 2014 - 2018
Collaborated with 400+ staff and students to troubleshoot technical issues, enhancing user satisfaction and system uptime.
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Monitored network performance to identify and implement necessary adjustments, proactively maintaining system health.
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Performed routine network startup and shutdown procedures, maintaining control records to ensure system integrity.
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Implemented system diagnostic and maintenance tools, ensuring system functionality and availability.
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Managed the installation of software and hardware, system fixes, updates, and enhancements, supporting operational efficiency.
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Assisted IT Director in planning and coordinating new systems design, acquisition, testing, installation, and support, contributing to strategic IT initiatives.
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Resolved technical issues between software and hardware for all-in- one touch terminals and mobile POS tablets, ensuring device functionality.
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Showcased leadership as substitute Production Manager, guiding the team in maintaining production standards.
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Demonstrated proficiency in encryption use cases, encrypting devices such as Magnetic Swipe Readers and EMVs, enhancing data security.
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Utilized technical, analytical, and problem-solving skills to prioritize tasks effectively, optimizing workflow.
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Identified and resolved product performance and quality issues, improving customer satisfaction.
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Trained new Production Technicians to meet company standards, ensuring consistent quality output.
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Analyzed root causes of production non-conformances, implementing solutions to prevent recurrence.
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Collaborated with other departments to solve recurring issues, maximizing efficiency and productivity.
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Conducted quality checks for missing, damaged items, and other quality-related issues, maintaining product standards.
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Made approval or rejection decisions for manufacturer and technical defects, ensuring quality assurance.
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Executed accurate and detailed data entry, maintaining precise inventory records.
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Managed tasks efficiently through strong time management skills, ensuring smooth operations.
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Collaborated with team members to manage a fast-moving environment, enhancing workflow efficiency.
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Proactively managed inventory to ensure business continuity, reconciling drug quantities for accurate dispensing.
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Trained new pharmacy clerks and interns on standard operating procedures, ensuring adherence to protocols.
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Exhibited strong communication skills in customer interactions, maintaining confidentiality.
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Adapted to new pharmacy software systems, assisting team members in transition, ensuring operational consistency.
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