Experienced Test Center Manager & Medical Educator
Resume:
Angela Stringfellow *********@*****.***
*** ****** ***** #*** ******, Al. 36303 832-***-****
EDUCATION
**** ********** ** ******* *******, Texas MASTERS IN MANAGEMENT ORGANIZATION, MAOM
**** *****na State University Terre Haute, Indiana BACHELOR OF SCIENCE IN LIBERAL ARTS
EXPERIENCE
02/2018 to Present ACOM. DOTHAN, AL
STANDARDIZED PATIENT
● Trained to take on the characteristics of a real patient thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment.
● Assist students in developing their communication and clinical skills. 11/2021 To Present Manager of Prometric Testing Center Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
Main Objectives and Activities:
● Ensure that the facilities, operations, and performance at the assigned test centre consistently meets the standards of Prometric and its testing clients.
● Plan regular staff schedules as needed and supervise both permanent as well as temporary Test Center Administrators
● Have an in-depth understanding of Prometric’s key financial and business drivers and performance against corporate metrics
● Educate staff on the rationale behind the key performance levers for the business and coaches staff how to efficiently achieve the targets
● Supervise security/verification precautions of test candidates arriving for registration, ensuring that identification and confirming licence entitlement, eligibility, etc. is carried out correctly.
● Assist in the hiring and training of new Test Center Administrators
● Calculate and approve timesheets and expenses for all staff, submitting to the District Manager at appropriate times.
● Maintain a 12-month center schedule for utilization of center open hours to meet and satisfy corporate contractual requirements
● Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM may also be responsible for holding keys to the testing facility
● Understands clients strategies and how they impact the test centers
● Represents the interests of the organization with community and other external stakeholders
● Has sufficient technical knowledge to understand the basic Test Center Technology and resolve common technical issues
● File reports on any irregular test center situations or complaints
● Operate a video camera, VCR, digital camera, telephone system, and alarm system as and when required.
● Resolve candidate and building problems to the appropriate corporate manager
● Manage quality assurance through audits or other company programs
● Engage in property management to maintain a safe and comfortable testing environment
● Acts as a TCA to administer tests as needed.
● Actively participates in Prometric quality assurance, audit programs and other company initiatives as a flexible team player.
● Maintain a deep knowledge of policies, practices and procedure 2/1/2009 TO PRESENT Texas Department of Health and Human Service Austin, Texas CACTUS COORDINATOR/PUBLIC HEALTH AND HUMAN SERVICE SPECIALIST III
• Technical Coordinator of the statewide HIV/AIDS Reporting System in EHARS and STD*MIS
• Develops/maintains a collaborative program relationship with local surveillance sites in order to provide for the centralized collection of HIV/AIDS case morbidity data through the computerized HARS software.
• Works with program staff in determining effective utilization of the HIV/AIDS reporting system with regard to collection and reporting of HIV/AIDS case information.
• Establishes localized reporting systems; Assists local communities to plan and develop a comprehensive and effective system for reporting AIDS cases through which reporting sources are coordinated with other available community resources.
• Encourages local health department and/or associated community resources to recognize and assume their role in the reporting process.
• Identifies rural medical providers, health care facilities, and HIV service provider’s diagnosis and treating AIDS cases including all Texas Department Criminal Justice and Federal Prison.
• Provides training to new and experienced staff of the Surveillance Program and at reporting sites regarding routine protocol and new policy/procedures.
4/1/2001 TO 2/1/2009 City of Houston Health and Human Service Houston, Texas SENIOR PUBLIC HEALTH INVESTIGATOR/DISEASE INTERVENTION SPECIALIST
• Conduct interviews within a clinics, and field, to track and elicit partners on patient who have tested positive for any Sexually Transmitted Diseases.
• Education clientele on preventive measures and refer them to services through different agency throughout the City of Houston.
• Planned and partnership Outreach organization to conduct testing and educational seminar within the community to help get informational packages out for testing and prevention.
• Field investigation to inform and notify patient of possible exposure and encourage and direct patients to facilities for preventive treatment.
• Deal directly with medical providers to ensure proper treatment has been given to the patient.
• Developed complete case management as well as recommend programs where individuals can receive assistance during the time of treatment.
• Provide direct observation therapy of medication to individuals who have doctor’s orders in order to effectively treat individuals who have been exposed and examined for Sexually transmitted Disease PUBLIC HEALTH INVESTIGATOR
• Provide direct observation therapy of medication to tuberculosis patients and HIV patients, eye exam, collect sputum, order medication for patients, and check computer compliance for patients that are completing medication or changing regimens.
• Counsel patients of the important of Tuberculosis treatment as well as trained patients on how to administer medication to their children.
• Completed a monthly chart audit of patient information as well as treatment given in order to ensure the patient is compliance with treatment according to Texas State Law.
• Developed and implemented patient and employee accountability database for PHI Manager and Contact investigation supervisor.
• This included total daily patients seen, missed and contacted and the percentage of success the Public Health Investigator reached on a weekly and daily basis.
• Case management as well as recommend programs where individuals can receive assistance during the time of treatment.
• Trained current staff on the process and procedures of Tuberculosis department, which include administrative as well as field preparations.
• Prepare daily attendance report, daily dosage reports, monthly time and attendance report, and 206’s for absent employees.
2000 – 2001 MTI Technical School of Business Houston, Texas Communications and Technical Writing Specialist
• Taught Business and Technical writing to a variety of students at different levels and trained them in various areas of Technical Writing.
• Proposal writing within a computer technology setting to ensure high productivity for future employment.
• Proficient in editing and creating documents for office and administrative use. Possess excellent creative abilities to produce high quality writing samples.
1999 – 2000 Dallas Independent School District Dallas, Texas English Teacher (8th Grade Language Arts)
• Developed and implemented classroom lesson plans.
• Created an environment for inclusion to mainstream children with disabilities.
• Maintained classroom decorum.
• Wrote classroom curricula for technical school writing program in the Business and Computer Information Systems program.
• Instructed students in Writing Readiness, Reading, Math, Science and Special Education.
• Taught bilingual students in various subjects as well as developed leadership skills.
• Developed and implemented classroom lesson plans.
• Created an environment for inclusion to mainstream children with disabilities.
• Maintained classroom décor. T
• Taught strategies in written communication and assisted with reading and special education.
• Assisted with Tutorial program to help ensure success for students on the State Standards Testing. 1996 – 1998 Houston/Alief School District Houston, Texas Substitute Teacher/Long Term Teacher
• Developed and implemented classroom lesson plans.
• Created an environment for inclusion to mainstream children with disabilities.
• Maintained classroom decorum.
• Wrote classroom curricula for technical school writing program in the Business and Computer Information Systems program.
• Instructed students in Writing Readiness, Reading, Math, Science and Special Education.
• Taught bilingual students in various subjects as well as developed leadership skills. Computer Skills; Microsoft Office, Word, Excel, Access, Publisher. Outlook (2003, 2007, 2010) Specialized Public Health Database Experience: TB PAM System, Ehars Data Collections Reporting System, STD*MIS Reporting System
Training and Management Developmental Courses:
• Strategies for High Impact for Presentation -Texas Govern Center
• University of Texas at Austin Continuing & Innovative Education
• Strategic Planning within a diverse work environment
• Utilizing Strength and Essential and Building Personal Leadership Skills
• Managing without Authority
• Innovation and Creativity for Project Manager
• Innovation and Creativity in the Workplace
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