Customer-Focused Remote Support & Security Professional

SASHA DAVENPORT

Atlanta, GA

Phone: 470-***-****

Email: ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 3+ years of experience in customer service, security, and operations support. Proven ability to communicate clearly, resolve issues efficiently, and maintain professionalism in fast-paced environments. Strong experience using technology, digital reporting systems, and following procedures accurately. Seeking opportunities in remote customer service, security, or administrative support roles.

SKILLS

Customer Service

Remote Support

Communication (Verbal & Written)

Conflict Resolution

Problem Solving

Time Management

Organization

Technology & Digital Systems

Data Entry

Documentation & Reporting

Attention to Detail

Team Collaboration

Safety & Compliance

Reliability & Professionalism

PROFESSIONAL EXPERIENCE

Security Officer

All N One Security — Atlanta, GA

November 2023 – Present ( 2 years)

Monitored assigned areas to ensure safety of personnel, visitors, and property

Enforced company policies and security procedures consistently

Communicated professionally with clients, guests, and team members

Responded to incidents calmly and documented reports using digital systems

Maintained a customer-focused approach in high-pressure situations

Event Security Officer

SAFE Management (Security, Athletic Facilities & Events) — Atlanta, GA

September 2024 – Present ( 1 year)

Provided security and customer service support at events and facilities

Verified credentials and controlled access points

Assisted guests with questions, directions, and concerns

Reported incidents accurately and followed safety protocols

Demonstrated professionalism, awareness, and strong interpersonal skills

Cabin Cleaner / Operations Support

Alliance Ground International (AGI) — Atlanta, GA

November 2023 – October 2024( 1 year)

Supported airline operations by ensuring aircraft cleanliness and readiness

Followed detailed checklists and safety procedures

Worked efficiently to meet strict turnaround deadlines

Maintained organization and cleanliness standards

Collaborated with team members to ensure operational efficiency

Utility Clerk / Customer Service Associate

Kroger — Atlanta, GA

June 2021 – October 2024 ( 3+years)

Delivered high-quality customer service by assisting customers and resolving concerns

Operated point-of-sale systems and handled transactions accurately

Maintained store organization, cleanliness, and inventory support

Multitasked during peak hours while maintaining a positive attitude

Strengthened communication skills through daily customer interaction

EDUCATION

High School Diploma.

Banneker High School — Atlanta, GA

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