Versatile Customer Service and Security Professional

CHANTEL MOORE

**** ***** ***, *******, ** ***** 804-***-**** *************@*****.***

Skills Summary

A motivated individual seeking to grow and learn new skill sets in many career backgrounds along with applying the skills of communication, customer service, and problem-solving. Education

GED CHESTER, VA

Experience

Maximus Federal

Customer Service Representative/ 10/2021-Present

• Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules, and responding to numerous phone inquiries.

• Utilize standard technology such as telephone, e-mail, and web browsers to perform job duties. Allied Universal Security Service

Unarmed Security Officer/ 08/2020-02/20211

• Provide customer service to our clients by carrying out safety and security procedures, site- specific policies and when appropriate, emergency response activities

• Respond to incidents and critical situations in a calm, problem-solving manner

• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

Walmart Distribution Center

FID/10/2017-04/2021

• Labeling processing freight, loading and unloading trucks, and shipping. Public Partnerships

Personal Care Aide/ 10/2006-10/2016

• Enable clients to stay in their homes by monitoring and recording their condition

· Assist with daily activities of living such as bathing, dressing, and grooming. Daycare Provider

In-home daycare provider/ 11/2000-02/2015

• Teaching basic learning skills (PERK), and administrative support for children and families.

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