Multifaceted Customer Service and Styling Professional
Resume:
JACQUELINE TERRYKIRKLAND
Customer service representative Hair stylist Customer service
representative Customer Service Representative Customer Service Representative
Summary
Dynamic customer service representative with a proven track record in enhancing service quality and managing high-volume inbound calls. Adept at resolving issues promptly, utilizing strong communication and active listening skills to ensure customer satisfaction. Recognized for effectively navigating difficult conversations with emotional intelligence, consistently achieving positive outcomes. Committed to delivering exceptional service that drives customer loyalty and retention.
Reputation for analytical thinking. Worked across multiple platforms. Experienced with [Number] years in customer service. Specialized in real- time issue resolution. Expert in problem resolution. Proven success in resolving escalated issues. Enhanced customer loyalty programs. Managed high inbound call volumes.
Customer service representative
Anthem Blue Cross blue shield
Houston, Tx
Jul 2023 - Jan 2026
Experience
Improved service quality. Managed high-volume inbound calls. Resolved issues promptly and efficiently. Navigated difficult conversations with emotional intelligence. Managed customer inquiries across multiple channels. Responded to live chat inquiries.
Hair stylist
Self employed
Houston, TX
Dec 2022 - Jul 2023
Increased salon service offerings by [Percentage]%. Highlighted creative styling projects. Achieved a client retention rate of [Percentage]%. Recognized for attention to detail. Trained junior stylists in blow-drying techniques.
Customer service representative
WTW
Dallas TX
Sep 2022 - Dec 2022
Improved service quality. Managed high-volume inbound calls. Served as the first point of contact for [Location] branch. Based recommendations on customer needs. Improved overall team flexibility. Initiated post- interaction surveys. Responded to live chat inquiries. Contact Info
****************@*****.***
1513 Lead St, Albuquerque, NM
87106 US
Issue resolution
Skills
Inbound call
management
Attention to detail
Time management
Communication
Problem-solving
Active listening
Empathy in
Customer
Interaction
Time Management
and Prioritization
Conflict resolution
and de-escalation
techniques
Multitasking and
organizational skills
Customer Service Representative
Horne llp
Houston, Tx
May 2021 - May 2022
Exceeded monthly cross-sell targets by [Percentage]%. Enhanced queue workflows with the technical team. Resolved issues promptly and efficiently. Provided alternative solutions. Managed customer inquiries across multiple channels. Conducted regular team training focused on efficiency.
Customer Service Representative
Conduent
Houston, Tx
Nov 2019 - Mar 2021
Improved service quality. Exceeded monthly cross-sell targets by
[Percentage]%. Provided alternative solutions. Initiated post-interaction surveys. Utilized active listening and clear communication. Handled complex customer complaints.
High School
Beach channel high school
1985 Far Rockaway Queens
Education
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