Customer Service Specialist Resume Summary

BRITANY LAWSON

Customer Service Specialist

Washington, DC 20002 202-***-**** *************@******.*** Professional Summary

Proactive Customer Service Representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Skills

• Upbeat and Positive Personality

• Building Customer Trust and Loyalty

• Customer Account Management

• Microsoft Office

• Inbound and Outbound Calling

• Strong Analytical and Problem-Solving Skills

Work History

Customer Service Representative 08/2020 to Current DC Government – Washington, DC

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Recommended products to customers, thoroughly explaining details.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick- up.

• Investigated and resolved customer inquiries and complaints quickly.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Community Support Worker 03/2011 to 07/2020

Green Door Behavioral Health – Washington, DC

• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.

• Planned and hosted on- and off-campus community service activities.

• Advocated for clients for comprehensive service delivery and linkage to Washington hospital Center, veterans' benefits opportunities, and community agencies.

• Produced crisis management and intervention plans for communities in need.

• Planned and hosted on- and off-campus community service activities.

• Supported clients in developing goals and social skills, improving individual wellness and productivity. Education

Washington Mathematics Science Technology Pchigh School - Washington, DC

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