Detail-Oriented Data Entry Specialist

Barbra Lynch Data Entry Operator

727-***-**** - *********@*****.*** - Levittown, PA 19056

Detail-oriented professional with excellent communication, interpersonal and 30 + years of administrative support, computer skills and customer service. Frequently praised as hard-working by peers. Aiming to leverage my abilities to successfully fill the vacancy at your company. Experience

Dec '12 – Dec '22

Data Entry Clerk / Southeast Energy Consultants, Holiday, Fl

• Maintained database by entering new and updated customer and account information.

• Created spreadsheets with large numbers of figures without mistakes.

• Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

• Preserved customer confidence and protected operations by keeping information confidential.

• Resolved deficiencies by using standard procedures or returning incomplete documents to team leader for resolution.

• Maintained data entry requirements by following data program techniques and procedures.

• Stored completed documents in assigned locations.

• Sorted data and proofed source documents for accuracy prior to entry.

• Located and corrected data entry errors with thorough verification methods.

• Completed database updates to record required information.

• Reviewed source documents to locate and enter data in specific data fields. Aug '10 -Oct '11

Data Entry Clerk/Admin. Asst. / Robert L. Jones, Inc. Process Servers, Clearwater, Fl Oct '09 – Dec '09

Bartender / Big Shots, Clearwater, Fl (CLOSED)

May ' 09 – Oct ' 09

Customer Service Representative / C & D Thin Pavers & Coping, Largo, Fl (CLOSED) Apr '07 – Jan ' 08

Administrative Assistant / Russell Johns Associates, Clearwater, Fl (Advertising Co.) May '96 – June 04

Data Entry Clerk/CSR / Kampi Components Co., Inc., Fairless Hills, Pa

• Preserved customer confidence and protected operations by keeping information confidential.

• Transcribed phones messages and managed email communications for staff employees.

• Resolved deficiencies by using standard procedures or returning incomplete documents to team leader for resolution.

• Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

• Maintained database by entering new and updated customer and account information.

• Maintained data entry requirements by following data program techniques and procedures.

• Sorted data and proofed source documents for accuracy prior to entry.

• Reviewed source documents to locate and enter data in specific data fields.

• Addressed customers courteously using suitable methods and problem solving skills.

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

• Utilized automated systems to log and retrieve call information.

• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Updated and maintained database with accurate customer information and timely data entry.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Referred unresolved customer grievances to designated departments for further investigation.

• Built sustainable relationships and trust with customer accounts using open and interactive communication.

• Conferred with customers by telephone or in-person to provide product or service information.

• Obtained and examined relevant information to assess validity of complaints and determine possible causes.

• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

• Made appropriate account corrections to resolve customer problems.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Recommended improvements in products, services or billing methods to prevent future problems.

• Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Education

Jun '87

High School Diploma

Neshaminy Langhorne High School, Langhorne, PA

Skills

• 10-Key Certification • Data Review

• Advanced Clerical Knowledge • Maintaining Confidentiality

• Error Identification • Efficient Data Entry

• Verifying Data Accuracy • Alphanumeric Entry

• Data Verification • Self Starter

• Customer Care • Data Entry Equipment

• Updating Client Data • Transcribing Information

• Verifying Dates • Managing Multiple Priorities

• Call Transfers • Keyboard Entry

• Client Rapport Building • Calculator Usage

• Corrective Actions • Work Assignments

• Information Inputting • Compiling Information

• Discrepancy Resolution • Filing

• Proofreading • Data Transcription

• Word Processing • Collecting Information

• Office Supplies & Inventory • Postage Meter

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