Operations Coordinator and Training Specialist

Wanda Moseley 678-***-**** E: *************@*****.*** Hoschton, GA 30548

PROFESSIONAL SUMMARY

Highly focused and organized professional with an impeccable work ethic. Possessing active listening and excellent interpersonal skills, building rapport with colleagues and customer alike. Team focused, yet independently motivated. Dedicated and diligent workplace leader. SKILLS

• Leadership

• Training & Development

• Communication

• Interpersonal skills

• Customer Service

• Generating reports

• Flexibility

• MS Office

• Detail Oriented

• Electronic paperwork

WORK HISTORY

STAFFING COORDINATOR 07/2022 to Present

Amazon Braselton, GA

• Assist in onboarding of new hires and departures of employees

• Support recruiting efforts by developing and coordinating activities

• Complete administrative activities in recruiting process

• Support candidate activity to ensure all electronic paperwork is completed on time

• Provide follow-up correspondence to candidates

• Support site’s season hiring needs

• Track recruiting activities and generate reports from Salesforce SHIPPING DOCK ASSOCIATE 06/2020 to 07/2022

Amazon Braselton, GA

• Maintain positive and ongoing relationships with external customers and freight partners

• Listened closely during team meetings to gain understanding of duties required for each shift, completing priority tasks first

• Evaluated supplies and product inventory to check for quality and quantity issues

• Shipped material and performed boxing, packing, labeling and preparation of any related documents

• Used hand-held scanners and physical logs to accurately track item movements PROCESS ASSISTANT 08/2018 to 05/2020

Amazon Braselton, GA

• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards

• Conducted training and change management processes to improve operations

• Developed and executed plans to monitor standard process adherence

• Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth

• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations

• Developed standard operating procedures and document workflows for current and future process steps

DEPARTMENT MANAGER 10/2015 to 08/2017

Walmart Lawrenceville, GA

• Developed and implemented plans to maximize sales and meet or exceed goals and objectives

• Updated policies to reflect changing conditions and maintain optimal safety standards for all employees

• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition

• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends

• Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions

• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up

SALES ASSOCIATE 08/2010 to 10/2015

Walmart Lawrenceville, GA

• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions

• Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction

• Mentored new sales associates on store return policies and customer service techniques

• Worked with other sales associates to deliver excellent customer service and cut wait times at registers

• Completed store opening and closing procedures as per company guidelines ADMINISTRATIVE ASSISTANT 05/2005 to 07/2010

C & W Trucking Lawrenceville, GA

• Maintained complex digital filing system for financial information

• Drafted professional memos, letters and marketing copy to support business objectives and growth

• Executed record filing system to improve document organization and management

• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors

• Sorted and distributed office mail and recorded incoming shipments for corporate records

• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service

EDUCATION

Medical Office Assistance Ashworth College Norcross, GA

• Coursework in Medical Terminology and Patient Reception and Appointment Scheduling, Medical Billing High School Diploma Randolph Henry High School Charlotte Court House, VA

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