Multispecialty Office Manager, MA, and Esthetics Professional
Resume:
Highly motivated professional with a strong background in office management, medical assisting,
esthetics, phlebotomy, client relations, social media marketing, and marketing strategy. Experienced in managing daily office operations, staff supervision, scheduling, concierge customer service and vendor coordination. Skilled in providing exceptional patient and client experiences, performing clinical tasks including vitals, documentation, GLP-1 weight-loss support, and hormone therapy assistance, as well as delivering high quality skincare services such as facials and HydraFacials. Proficient in Microsoft Office with strong organizational, leadership, and communication skills, and a proven ability to multitask across administrative, clinical, and esthetic responsibilities while maintaining excellence in service. Skills
Contact
Education
Language
About Me
Work Experience
English
Spanish
Full Specialist
HollywoodInstituteOfBeauty Careers
Medical Assistant
Florida Career College
Medical Office Manager/Medical Assistant/Phlebotomist Office Manager/Medical Assistant/Aesthetician/Phlebotomist ************@*****.***
Miami, FL
Miami Internal Medicine – Miami, FL 04/2023-Current Dr. Suzel M Vacques MD LLC - South Miami, FL 03/2021-04/2023 Arianna Machado
Excellent customer service and sales expertise
Strong client relationship management
Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)
Multi-line phone handling
Credit card processing
Social media marketing
Administrative & secretarial skills
Marketing strategy
Management
Team leadership and training
Phlebotomy
Managed the daily operations of the medical office, ensuring seamless coordination between administrative and clinical departments.
Supervised and trained front desk staff and medical assistants, delegating responsibilities to optimize workflow and enhance patient care. Spearheaded office improvements by identifying inefficiencies and implementing solutions to enhance workflow and increase patient satisfaction. Served as the primary liaison between patients, providers, and external healthcare facilities, fostering clear communication and coordinated care. Led the hiring & onboarding process & conducting interviews. Oversaw scheduling and provider calendars, streamlining appointment flow to reduce wait times and improve office efficiency.
Perform venipuncture and capillary blood draws on patients of all ages. 20+ Bloodsraws a day.
Collect, handle, and process blood samples according to safety protocols. Prepare patients for blood collection and explain procedures to ease anxiety. Manage daily office operations, scheduling, and workflow. Train, supervise, and manage staff performance.
Handle hiring, onboarding, and terminations.
Oversee office policies, compliance, and customer service. Perform patient intake, vitals, and clinical documentation. Assist providers with exams and procedures.
Collect, handle, and process blood samples according to safety protocols Support patient education, aftercare, and follow-up coordination Maintain HIPAA compliance and manage clinical supplies.
Provide facials, HydraFacials, and customized skincare services depending on treatment plans. Verify patient identity and ensure proper labeling of specimens. Maintain a clean, professional treatment room & educate clients on skincare routines and product use. Oversee all office bills, payments, and vendor accounts. Handle marketing tasks, social media content, and online presence. Experienced with GLP-1 weight-loss injections and hormone therapy support Skills
Contact
Education
Language
Work Experience
English
Spanish
Full Specialist
HollywoodInstituteOfBeauty Careers
Medical Assistant
Florida Career College
Customer Service/Sales Representative
Administrative Personal Assistant/Hiring Coordinator ************@*****.***
Miami, FL
Direct Hit Logistics – Doral, FL 01/2019-03/2021
Inktel / Columbia Sportswear – Miramar, FL 04/2017-01/2019 Top performing sales representative, consistently exceeding targets by leveraging strong communication and persuasive sales techniques.
Assisted customers with order placement, cancellations, and returns, ensuring a seamless experience while identifying upsell opportunities to maximize revenue. Proactively assessed customer needs and recommended products, leading to higher conversion rates and increased average order value. Investigated and resolved missing package claims and customer complaints over the phone, demonstrating strong problem solving skills and a commitment to customer satisfaction.
Processed secure credit card transactions with accuracy and attention to detail, ensuring a smooth checkout experience.
Adapted quickly to new sales strategies and company initiatives, excelling in a fast paced, phone based customer support environment.
Managed all administrative operations, ensuring seamless daily workflow and optimizing office efficiency.
Conducted initial phone screenings, assessed candidate qualifications, and maintained a pipeline of strong applicants to support company growth. Scheduled and organized interviews, coordinated with hiring managers, and facilitated a structured hiring process to ensure smooth recruitment operations. Managed multi line phone systems, directing calls, handling inquiries, and providing essential information to employees and external partners.
Coordinated meetings, conferences, and travel arrangements for executives and office personnel.
Assisted with HR related tasks, including background checks, employment verifications, and maintaining compliance with hiring policies.
Implemented organizational systems to improve document retrieval, streamline office processes, and enhance overall productivity.
Run errands and handle personal tasks as requested. Act as a point of contact between employer and clients or vendors. Assist with event planning and special projects.
Track deadlines, reminders, and important dates.
Assist with administrative tasks including filing, data entry, and document preparation. Arianna Machado
Excellent customer service and sales expertise
Strong client relationship management
Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)
Multi-line phone handling
Credit card processing
Social media marketing
Administrative and secretarial skills
Marketing strategy
Management
Team leadership and training
Phlebotomy
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