IT Operations & System Administrator with 15+ Years Experience

TED LAFONTANT

** ***** **, *******, ** ***** ***.*********@*****.*** 954-***-****

OBJECTIVE

Motivated IT professional with over 15 years of experience in system administration and team leadership. Eager to apply strong problem-solving skills, strategic planning, and technical expertise to support and enhance IT operations.

SKILLS

• System & Network Administration • AV/Video Conferencing (Cisco UCM, CMS, TMS, VCS)

• Active Directory & Domain Management • Windows Server Maintenance

• Backup & Disaster Recovery • Technical Support (Tier 1–4)

• Video Conferencing Infrastructure

• ServiceNow ticketing system

• Dell laptops/Apple MacBooks

• Microsoft Office 365

EXPERIENCE

Project Manager / System Administrator

Ideal Estate Investment LLC Warwick, RI

September 2021 – Present

- Led IT operations for real estate investment firm, implementing technology systems to streamline maintenance and project tracking.

- Provided technical oversight to maintenance and site teams, including device setup, remote support, and troubleshooting.

- Supported building access systems and implemented compliance-related tech solutions.

- Managed small-scale IT infrastructure for properties including networking, mobile device management, and cloud-based systems.

- Continued hands-on AV experience through vendor coordination, system procurement, and setup for property management communications.

Video Conferencing Engineer

British Telecom / CVS Health Corporation Woonsocket, RI

September 2018 – September 2021

- Led IT operations and implemented technology systems for property management and maintenance tracking.

- Provided remote and onsite support to maintenance staff and contractors, including device configuration and software troubleshooting.

- Managed cloud-based tools for compliance, work order tracking, and communication.

- Oversaw basic networking and connectivity infrastructure within properties.

- Coordinated access control systems and surveillance integration for improved security.

Managed global procurement and renewal of AV/video conferencing service contracts, ensuring cost efficiency and continuity.

- Designed and deployed lighting and acoustic solutions tailored to global conference rooms and executive boardrooms.

- Evaluated and approved vendor proposals to align with current AV and telepresence standards.

- Directed and supported high-profile, live video conferencing sessions across executive locations.

- Conducted preventative maintenance and provided support for all AV hardware to minimize downtime.

Video Conferencing / AV Engineer

IGT / GTECH Corporation Providence, RI

September 2012 – August 2018

- Managed global procurement and renewal of AV/video conferencing service contracts, ensuring cost efficiency and continuity.

- Designed and deployed lighting and acoustic solutions tailored to global conference rooms and executive boardrooms.

- Evaluated and approved vendor proposals to align with current AV and telepresence standards.

- Directed and supported high-profile, live video conferencing sessions across executive locations.

- Administered Cisco TelePresence infrastructure and endpoints worldwide.

- Conducted preventative maintenance and provided support for all AV hardware to minimize downtime.

- Developed user training materials and led instructional sessions for global staff on AV systems.

- Applied advanced knowledge of Network Access Control (NAC) and network segmentation to ensure secure and optimized AV performance.

Senior System Administrator

GTECH Corporation Boca Raton FL & East Greenwich RI

January 2002 – September 2012

- Served as administrator for multiple enterprise-level applications and provided Tier 1–4 IT support.

- Managed secure domain environments using Active Directory, including user and group policy administration.

- Configured and maintained Windows Server environments, including security patches and performance tuning.

- Trained new hires and provided mentorship on AV and IT systems.

- Administered mobile devices for executive teams, ensuring secure configurations and remote management.

- Created and deployed system images for new computers, streamlining onboarding and reducing setup time.

- Utilized helpdesk ticketing systems for issue tracking, resolution, and reporting.

EDUCATION

Associate Degree of Science in Computer Network Administration

Keiser University Fort Lauderdale, Florida

August 1999 – April 2001

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