Versatile Administrative Professional with QA Focus
Resume:
Kaiyah Travis
Greenville, NC *****
**********@*****.***
Professional Summary
Dedicated and committed professional known for delivering high-quality results on time, every time. My hard-working nature, combined with my technical expertise, makes me an asset to any team. Good at working using my own initiative and flexible in my approach to work duties. Hardworking job seeker with excellent people skills, motivated and eager to learn. I persevere in large and small ways to the benefit of my personal and professional communities.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Health Insurance Verification Representative
Connexus Resource Group-Remote
October 2024 to October 2025
• Verified insurance coverage and eligibility for patients, ensuring accurate billing and reimbursement
• Reviewed insurance policies and claims to identify any discrepancies or errors
• Assisted patients in understanding their insurance benefits and explaining any potential out-of-pocket expenses
• Performed regular audits of patient accounts to ensure compliance with insurance requirements and regulations
• Managed a high volume of incoming calls from patients regarding their insurance coverage status and inquiries about claims processing
• Ensured compliance with HIPAA regulations when handling sensitive patient information during the verification process
• Maintained up-to-date knowledge of insurance industry trends, policies, and regulations to accurately verify coverage
Quality Assurance Analyst
Mueller-Remote
September 2024 to December 2024
• Performed visual inspections, measurements, and tests on finished goods and raw materials
• Identified defects, non-conformities, or deviations from specifications and documented findings
• Maintained accurate records of inspection results, including detailed reports and documentation Customer Service
Target-Greenville, NC
June 2023 to January 2024
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Developed strong relationships with key clients through regular communication and personalized support
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Customer Service
Barnes & Noble Education, Inc.-Winterville, NC
March 2023 to January 2024
• Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions.
• Provided exceptional customer service by assisting customers in finding and recommending books based on their interests.
• Maintained a clean and organized bookstore environment, ensuring ease of navigation for customers.
• Processed books return efficiently and accurately, adhering to company policies and procedures.
• Assisted with inventory management, including receiving new shipments, shelving books, and conducting regular stock checks.
• Collaborated with team members to create eye-catching displays and promotions to increase sales.
• Utilized point-of-sale systems to process transactions accurately and efficiently.
• Managed customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction.
• Consistently achieved monthly sales targets by upselling additional items such as bookmarks or gift cards.
• Served as the go-to resource for colleagues seeking information about specific titles or authors.
• Demonstrated excellent communication skills when interacting with publishers' representatives regarding orders or special requests.
• Trained new employees on proper cash handling procedures resulting in zero discrepancies over the past year.
Patient Dietary Aide
City of Hope-Newnan, GA
February 2020 to September 2023
• Prepared and cooked meals according to specific dietary requirements, ensuring adherence to nutritional guidelines
• Collaborated with dietitians and nutritionists to develop specialized meal plans for patients with specific dietary needs
• Maintained inventory of food supplies, monitoring expiration dates and restocking as necessary
• Followed proper food handling and safety procedures, including temperature control and sanitation practices
• Assisted in the preparation of therapeutic diets, pureed foods, or modified textures for patients with swallowing difficulties
• Managed portion control to ensure accurate serving sizes based on individual patient needs
• Adhered to strict dietary restrictions such as low-sodium, diabetic-friendly, gluten-free, or lactose-free diets
• Operated kitchen equipment such as ovens, grills, mixers, blenders, and steamers in a safe manner
• Provided excellent customer service by addressing patient concerns or special requests related to their meals
• Communicated effectively with nursing staff regarding any changes in patient's dietary requirements or preferences
• Collaborated with healthcare professionals to ensure appropriate nutrition support for patients with specific medical conditions
• Adapted menus as needed to accommodate individual preferences or dietary restrictions
• Served meals promptly according to established schedules while maintaining high-quality presentation standards
• Assisted in training new dietary aides/cooks on proper food preparation techniques and safety protocols Front Desk Customer Service Representative
Walt Disney World-Orlando, FL
June 2014 to December 2015
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Provided administrative support by preparing documents, organizing files, and handling correspondence
• Responded to email inquiries in a professional manner within established timelines
• Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
• Trained new front desk personnel on standard operating procedures and customer service protocols
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Front Desk Receptionist/Hostess
Walt Disney World-Orlando, FL
June 2014 to December 2015
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Updated reservation systems with accurate information on room availability and rates for efficient bookings
• Trained new front desk personnel on standard operating procedures and customer service protocols Education
Pharmacy Technician (Certification)
Pitt Community College-Winterville, NC
May 2024 to August 2024
Business Administration (Associate's degree)
Valencia College-Orlando, FL
September 2016 to May 2018
Skills
• Technical Proficiency
• Sales negotiation
• Basic math
• Hotel experience
• Barista experience
• Management
• Client services
• Time management
• Active listening
• Adaptability
• Quality assurance
• Providing product information
• Online advertising
• Medical coding
• Customer issue escalation
• Typing
• Internal employee customer service
• Individual consumer customer service
• Phone etiquette
• Math
• Accounting
• Medical terminology
• Project management
• Call center
• Grocery store
• Manufacturing
• Order entry
• Phone triage
• Outbound sales
• Phone customer support
• Windows
• Guest services
• Analysis skills
• Retail sales
• Software troubleshooting
• Sales
• Microsoft Outlook
• Multi-line phone systems
• Canva
• Financial services
• In-person customer service
• Insurance verification
• Ethernet
• Computer skills
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Call center agent experience
• Customer follow-ups
• Customer service
• Scripting
• Call center experience
• Cash register
• HIPAA
• Public health
• Front desk
• Pharmacy technician experience
• Remote work experience
• Customer support experience within hospitality industry
• International customer service experience
• Culinary experience
• Customer support specialist experience
• Dietary Aide Experience
• Interpersonal skills
• Communication skills
• Microsoft Office
• Microsoft Word
• VPN
• Managing customer accounts
• Hospitality
• POS
• Technical support
• Microsoft Powerpoint
• Attention to detail
• Dietary department experience
• Email customer support
• Computer literacy
• Google Docs
• Empathy
• Administrative experience
• Addiction counseling
• Closing sales
• Customer support - Customer support experience (11-15 years)
• Customer support experience within healthcare industry
• Microsoft Access
• Filing
• Data entry
• Zoom
• Problem-solving
• Phone communication
• Office experience
• Office management
• Medical Billing
• Warm calling
• Recruiting
• Bookkeeping
• Pharmacy
• Multitasking
• Phone call management
• Computer operation
• Upselling
• Search engines
• Patience
• Microsoft Excel
• Cash Handling
• Network router
• Pediatrics
• Anatomy knowledge
• Conflict resolution
• Online marketing
• Kitchen management
• Customer support experience within retail industry
• Organizational skills
• Patient service
• Leadership
• Direct sales
• Documentation review
• Live chat
Certifications and Licenses
Pharmacy Technician Certification
May 2024 to Present
Pharmacy technician certification demonstrates a technician's knowledge and skills to work in a pharmacy.
PTCB Certification
Certified Professional Coder
Driver's License
Contact this candidate