Executive Operations Leader for Chef-Driven Service Excellence
Resume:
CONTACT
Washington, DC
*******.*********@*****.***
CORE COMPETENCIES MultiRegion Portfolio Leadership ($100M+)
Senior Executive Collaboration & BoardLevel Influence
Operational Excellence & Standard Deployment
Strategic Financial Oversight & Forecasting
Program Innovation & Scalable Concepts
Procurement & Vendor Strategy Development
Client Engagement, Retention & Growth
People & Culture Leadership Talent Pipeline Development
Complex MultiUnit Execution & Accountability
LargeScale Construction / New Build Outs
Change Management & Organizational Growth
CERTIFICATIONS
Lean Six Sigma Black Belt
EDUCATION
Master of Tourism Administration
George Washington University
BBA, Hospitality Management
Howard University
Tiffany Cross
EXECUTIVE SUMMARY
Dynamic and transformative hospitality & foodservice executive with 20+ years leading large-scale, multistate operations up to and exceeding $100M+. Proven record of driving operational excellence, financial accuracy, program innovation, safety & compliance rigor, and client partnership success across corporate dining, higher education, and government portfolios. Skilled in building highperforming teams, elevating food programs, ensuring contract delivery, and designing operational models that scale. Entrepreneurial, strategic, and executiondriven leader with deep experience overseeing multiunit organizations, P&L ownership, and growth delivery.
PROFESSIONAL EXPERIENCE
Vice President of Operations — Meriwether Godsey 2023–Present
Lead operational strategy & execution for a multistate portfolio of dining operations, overseeing regional leadership teams and delivering brandelevating food programs across corporate, education, and campus environments.
Drive performance, operational consistency, cost control, and forecasting across regional business.
Lead multiunit teams including RVPs, DGMs, and GMs while developing talent pipelines & succession strategy.
Oversee programming, concept development, financial accuracy, and procurement alignment.
Translate organizational priorities into regional execution plans tied to measurable outcomes.
Direct client relationship strategy supporting retention, growth, and service innovation.
Vice President of Operations, East — Compass One @ Amazon 2020–2023
Oversaw $100M+ Amazon HQ2 dining and hospitality portfolio, including corporate dining, retail concepts, and conference operations. Directed operational transformation, new site launches, construction planning, and service delivery.
Managed multiunit operations with full P&L accountability, forecasting & growth objectives.
Designed scalable dining programs, procurement structures, financial control models, and guest experience standards.
Launched new facilities, managed construction and food program activations endtoend.
Built strong executivelevel partnerships with client stakeholders.
Resident District Manager Chartwells Higher Education — American University 2018–2020
Led $25M multiunit dining operation serving 10,000+ daily guests.
Managed union workforce, operational teams, concept strategy & fiscal performance.
Negotiated program upgrades & operational improvements through collaborative client partnership.
Area General Manager Sodexo Government Services Intelligence — 2011–2018
Directed $20 M multivenue federal operations including fullservice dining, hotel, catering, and retail.
Implemented performance optimization, yield management, and multiunit operational standards.
Oversaw LEEDcertified dining program & federal compliance protocols.
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