Results-Driven Collections & Sales Leader
Resume:
Cara L. Marchant
Dayton, Oh
*************@*****.***
Strengths
Strong ability to lead and educate others
Strategic thinker with outside the box solutions
Passionate to help others succeed
Proven communication skills amongst all levels of the business
Development Opportunities
Summary
Results-driven professional with experience in collections and sales, skilled in identifying patterns, resolving complex issues, and maintaining high performance in fast-paced environments. Maintaining all customer account documents carrying out all billing needs and necessary paperwork. Proven ability to meet and exceed targets, analyze data for decision-making, and communicate effectively with diverse stakeholders. .
Core Competencies
●Account Management
●Investigative Research
●Customer Account Analysis
●Data-Driven Decision Making (DDR)
●Conflict Resolution & Negotiation
●Appointment setting and handling all client documentation including invoices, purchase orders, and payments.
●High-Volume Call Handling
●Cross-Functional Collaboration
EXPERIENCE
Synchrony Financial – Cincinnati/West Chester
Collections Agent
[October 2024 – October 2025]
●Ranked in the Top 3 for DDR percentage in the CWC Hub over the last 3 months, consistently surpassing performance goals.
●Managed high volumes of inbound and outbound calls, negotiating payment arrangements and resolving delinquent accounts while adhering to regulatory guidelines.
●Identified irregular account activity through conversation patterns and payment behaviors, escalating potential fraud cases when necessary.
●Selected as a PAL (Peer Assistance Leader), supporting new hire onboarding and volunteering to manage scheduling during incubation periods.
●Maintained accurate and detailed documentation in compliance with FDCPA and company
AT&T Inside Sales/Logistics – [Dayton, Oh]
Sales Associate
[February 2023-October 2024]
●Consistently exceeded sales goals, ranking among top performers through strategic territory outreach and customer engagement.
●Promoted AT&T and DIRECTV service bundles, tailoring solutions to meet customer needs and drive conversions.
●Strengthened customer satisfaction and retention through professional communication and product expertise.
●Processed orders with precision and maintained detailed sales records while upholding company standards.
K&A Architecture -[Kettering, Oh]
Administrative Assistant
[February 2021-February 2023]
●Answered and routed high-volume incoming phone calls, providing professional customer service and accurate information.
●Contacted clients to confirm job details, schedules, and project requirements.
●Created and processed invoices, billing statements, and work orders on a daily basis.
●Prepared, organized, and maintained job files and folders for active and completed projects.
●Downloaded, uploaded, and managed job files, drawings, and project photos within company systems.
●Supported financial duties including billing coordination and documentation tracking.
●Worked independently to manage priorities, meet deadlines, and stay on schedule in a fast-paced office environment.
Hinkle Fine Foods - [Dayton, Oh]
Warehouse Manager
[January 2015-February 2021]
●Ability to manage a warehouse with high volume shipping & receiving, working closely with accounting and quality departments to properly process all associated documentation. Extensive background in customer service and relations.
●Maintaining organization and efficiency with expected deadlines on documentation. Working knowledge of supply chain operations. Oversee logistic department, specifically scheduling and coordinating deliveries, and pickups.
●Ensure compliance with standard quality control procedures. Excellent customer service and supplier support skills.
●Knowledge of QuickBooks software and Microsoft office with customers, suppliers, and inventory. Strong learning and leadership skills.
●Coachable to adapt to management objectives.
EDUCATION
Tippecanoe High School - Diploma.
Walsh University
●Class of 2009 Business Communications
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