Data Entry Clerk with 10+ Years Admin Powerhouse Experience

Nancy Shirley

Customer Service & Accounts Receivable Specialist 10+ years of Proven Results

*****.*********@*****.*** 407-***-**** Winter Garden, FL 34787

Professional Summary

Customer service and accounts receivable professional with 10+ years of experience in payment processing, account reconciliation, and customer relationship management. Adept at managing high-volume transactions, resolving disputes, and ensuring operational accuracy. Skilled in Sage 50, Mail Order Management (MOM), and Magento, with a strong record of improving processes and enhancing customer satisfaction.

Core Competencies

Accounts Receivable / Accounts Payable

Customer Service & Retention

Sage 50, MOM, Magento

Cash Handling & Payment Processing

Account Reconciliation

Dispute Resolution

Process Improvement

Team Collaboration

Professional Experience

Nordstrom – Seattle, Washington - (Remote)

Customer Care Specialist 1 Oct 2025 – Nov 2025

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers.

Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts.

Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts.

Process orders and enter data into order entry system via incoming phone contacts.

Track customer packages.

Humana/Center Well Pharmacy – Olando, FL.

Consumer Engagement Rep. Sep 2025 – Oct 2025

Educate members: Explain benefits, enrollment options, and how to utilize available resources.

Handle customer inquiries: Answer questions about policies, claims, and billing via phone.

Provide support: Assist with enrollment, engagement, and activation processes for client groups and products.

Perform administrative tasks: Complete basic administrative, clerical, and operational duties as part of routine assignments.

Problem-solve: Troubleshoot issues, handling complaints, and document interactions.

Joissu Inc – Altamonte Springs, FL (Remote & Hybrid)

Customer Service & Accounts Receivable Specialist Aug 1998 – May 2025

Managed collections, credit card/PayPal transactions, and account reconciliations in Sage 50.

Processed refunds, voids, and overpayment credits; issued checks promptly and accurately.

Verified online orders, resolved payment issues, and converted abandoned carts to sales.

Coordinated merchandising displays, purchase orders, and office supply inventory.

Led email and phone marketing campaigns, boosting customer engagement and repeat sales.

Handled returns, disputes, and complaints with a focus on customer retention and satisfaction.

Education

Associate of Science – Accounting Technology

Valencia College, Orlando, FL

Certifications

Leadership Skills – Allison

Operations Support & Services – Valencia College

Accounting Operations – Valencia College

Accounting Applications – Valencia College

Accounting Specialist – Valencia College

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