Versatile Leader with Training & Customer Service
Resume:
Amber Galbraith
Amber Galbraith’s Experiences
Gallatin, TN 37066
***************@*****.***
Willing to relocate to: Nashville, TN - Hendersonville, TN Authorized to work in the US for any employer
Work Experience
Waitress/Shift Leader
cracker barrel old country store-Gallatin, TN
October 2014 to Present
Responsibilities
I wait on tables, train new employees, close the restaurant down. Accomplishments
I became a certified trainer.
Skills Used
My communication skills, and my training skills.
Front office. Car Lot
Redline Motorplex-Gallatin, TN
February 2017 to April 2018
I called customers to flood up on their experience buying a car. I emailed prospective buyers, to follow up on wanting to purchase a vehicle. Sent faxes over to finance companies. Called finance companies to check on status of applications.
Resident Assistant
NHC Place Sumner-Gallatin, TN
April 2017 to September 2017
I worked in the Memory Care Unit. I assisted in the bathing, dressing, toileting, and any other activities they needed assistance with. Took them to activity time everyday and also assisted them to meals and helped served the as well.
Cleaner/Maintenance
Graham Services-Gallatin, TN
April 2010 to April 2014
Responsibilities
I cleaned parks and used a blower to blow off sites and parking lots. Drove a company truck from lake to lake.
Accomplishments
I was a great cleaner and a trainer.
Skills Used
It was fast paced and something new everyday. So I had to catch on quickly. It made me become a leader of my own.
Department Manager
Ollie's Bargain Outlet-Gallatin, TN
January 2010 to October 2013
I opened the store from day one. I actually helped build the shelves and literally put everything up, to get ready for grand opening. They offered me a Department Manager position over domestic. I unloaded trucks and stocked merchandise. Made end caps and managed and trained new employees, that were hired on.
Wait Staff/Bartender
longhorn steakhouse-Gallatin, TN
January 2006 to July 2009
Responsibilities
I waited tables, trained new servers in, closed the restaurant down at night. Accomplishments
I was a team lead, I was head of the volunteer club. Skills Used
My training skills, good communication skills.
Education
GED
Gallatin High School-Gallatin, TN
1998 to 2002
High school diploma or GED
Skills
• Customer complaint resolution
• Team management
• Cold calling
• Management
• Direct sales
• Stocking
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• Managing retail teams - Largest retail team managed (6-10 team members)
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• Conflict resolution
• Event marketing
• Product bundling
• Cash drawer securing
• Making change
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• Transaction reconciliation
• Unloading
• Caregiving
• Data analytics tools
• Sales lead qualification
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• Detecting counterfeit currency
• Customer expectation management
• Providing product information
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• Profit margin target achievement
• Microsoft Excel
• Driving
• Market share target achievement
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• Shift management
• Logistics
• Sales technology adoption
• Office experience
• Attention to detail
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• Experience with children
• Fundraising
• B2B marketing
• Cleaning
• Presentation skills
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• Customer service
• Time management
• Meal preparation
• Operations
• Customer relationship building
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• Client inquiry handling
• Lead generation target achievement
• Direct support
• Hands-on training
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• Merchandising display arrangement
• Promoting products
• Customer returns handling
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• Appointment scheduling
• Retail inventory assessment procedures
• Microsoft Word
• CPR
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• Technical Proficiency
• Word processing
• Square (POS)
• Heavy lifting
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• Microsoft office, RF Scanner/gun, forklift certified, also certified bartender and server. I was the Department Manager in the Domestics at Ollie’s.
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• Teaching
• Merchandising
• Sales pipeline management
• Professional networking
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• Executive administrative support
• Food handling
• Store closing procedures
• Restaurant management
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• Bed linen changing
• Property supervision
• Multitasking
• Scheduling software
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• Host/hostess experience
• Literacy education
• Managing hospitality teams
• Restaurant experience
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• Microsoft Office
• Telemarketing
• Marketing
• Hotel experience
• Grocery store
• Lead generation
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• Outdoor work
• Loyalty programs
• Digital marketing
• Canvassing
• Gift card handling
• Adaptability
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• Hospitality
• Phone call management
• Basic math
• Copywriting
• Leadership
• Cross-selling
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• Customer engagement
• Canva
• Retail compliance procedures
• Experience working with students
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• Computer skills
• Early childhood education center experience
• Sales negotiation
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• New business target achievement
• Stock rotation
• Problem-solving
• Aloha POS
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• Face-to-face communication
• Cooking
• Dancing
• Email management
• POS systems
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• Customer follow-ups
• Digital marketing tools
• POS
• Casual dining experience
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• Receiving shipments
• Microsoft Outlook
• Cash drawer handling
• Outside sales
• Google Workspace
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• Household event coordination
• Cleaning Experience
• Meeting or exceeding sales goals
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• Customer support
• Depositing cash
• Personal vehicle (delivery method)
• Patient service
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• Client interaction via phone calls
• Help desk systems
• Fashion styling
• Housekeeping management
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• Food industry
• Weight handling in the workplace
• Phone etiquette
• Medication Administration
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• Outbound calling
• Cash register operations
• Customer needs analysis
• Cash discrepancy reporting
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• Childcare
• Commercial cleaning
• Multi-line phone systems
• B2B
• Pricing
• Catering
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• Communication skills
• Cross-selling target achievement
• Time-based sales targets
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• Retail shipping operations
• Assisting with ADLs
• Assisted living
• Store opening procedures
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• Social media platforms
• Account management
• Sales
• Inventory management
• Office management
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• Order Picking
• Retail math
• Organizational skills
• Inside sales
• First aid
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• Business development
• B2B sales
• Clerical experience
• Productivity software
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• Retail customer service procedures
• Product demos
• Data reporting
• Greeting customers
• Sports
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• Convenience store experience
• Revenue targets
• Food service management
• Email marketing
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• Classroom experience
• Serving
• Food & beverage industry
• Food service
• Hiring
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• Behavior management
• Household staff supervision
• Event planning
• Calendar management
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• Visual merchandising
• Deal closing
• Sales growth target achievement
• Marketing analytics
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• Retail security monitoring
• Department store experience
• Toast POS
• B2G
• Editing
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• Memory Care
• Debit card payment processing
• Special order processing
• Achieving sales targets
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• Cash handling
• Product launch target achievement
• Lightspeed POS
• Online retail experience
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• Retail sales - Retail sales experience (6-10 years)
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• Customer acquisition targets
• Prospecting
• Upselling target achievement
• Analysis skills
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• Instructional materials development
• CRM software
• Call center experience
• E-commerce
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• Recruiting
• Interpersonal communication
• Curriculum development
• Microsoft Outlook Calendar
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• Order Picker
• Working with people with developmental disabilities
• Documentation review
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• CRM system proficiency
• Inventory control
• Market expansion target achievement
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• Objection handling (sales technique)
• Microsoft PowerPoint
• Customer relationship management
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• Kitchen experience
• Maintaining an organized workspace
• Senior Care
• Upselling
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• Retention targets
• Conducting sales calls
• Client relationship development
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• Office record organization
• Professional development support
• Unit sales target achievement
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• Store manager communication (merchandising task)
• Product placement
• Human resources
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• Data entry
• Laundry
• Client rapport building
• Supervising experience
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• Alzheimer's Care
• Customer inquiry handling
• Impulse buy merchandising
• Sales analysis
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• Consultative selling
• Counting cash
• Credit card payment processing
• Transactional selling
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• Front desk
• Phone communication
• Salesforce Cloud
• Food safety
• Administrative experience
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• Load & Unload
• Employee relations
• Typing
• Hospitality management
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• Cash log maintenance
• Grammar Experience
• Closing sales
• SAS
• Salesforce
• Team development
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• Warehouse experience
• Promotional pricing models
• Relationship selling
• Vital signs
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• Fair Housing regulations
• Client retention
• Product presentation
• Dementia Care
• English
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• FIFO
• Computer operation
• Shift Management
• Home care
• Customer communication
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• Guest relations
• Lesson planning
• Guest services
• Team leadership
• Written communication
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• Gift wrapping
• Professional email communication
• Negotiation
• Interpersonal skills
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• Retail price checking
• Employee relationship building
• Working with children
• Home health
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• Home & community care experience
• Teamwork
• Shopify POS
Languages
• English
Certifications and Licenses
Driver's License
Food Handler Certification
ServSafe
Certified Home Health Aide
Caregiver Certification
CPR Certification
First Aid Certification
Home Care Aide Certification
Certified Project Manager
I have my ABC license to serve. I also am certified to drive fork lift and cherry picker.
TABC
Additional Information
I also worked a Dixie Homecrafters Gutter Guardian for almost two years. I have worked at several factories. Where I had to use RF scanner gun and also had to palletize the orders. I loaded and unloaded trucks. I have pick, packed and did the orders.
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