Communications Strategy Leader with KSAs

Federal Reserve Bank (June **** – Present)

Business Systems Analyst & Technical Writer in IT - Networking

Create and update technical documentation for the network operations/enterprise group, including user guides, technical specifications, process documentation, and work with the ServiceNow tool. Support editing and writing documentation/procedures for network operations, including 1500 existing documents, to keep team abreast of most up-to-date information on critical functions and crisis communications. Provide clear and comprehensive documentation, helping with a smoother transition for users to understand ever-changing complex technical issues. Act as liaison for the NOC and other engineers, developers, and subject matter experts (SMEs) to garner a greater understanding of new and changing technology. Produce accurate information, working with technical experts, to reflect new functionalities for systems. Gather accurate information to support new updates to software programs for a group of 45 technicians from junior to senior level. Writing and editing to all levels of users for use in crisis intervention and in new and ever-changing technical procedures.

State of Virginia (Nov 2017 – June 2022)

Project Manager in Workforce Efficiency Group (WEG) - DMV

Project & business analyst at Motor Vehicles for efficiency updates to system. Work on complex policy, planning, regulatory, & legislative matters. Information Technology projects training, testing & writing procedures & policy manuals. Create job aids/guides for business areas. Work in Governmental Affairs on workforce efficiency creating manuals & reports for new developments. Lead projects for internal communications & policy & planning initiatives. Train on new systems updates & enhancements. Work closely with leaders to update systems & plan efforts to meet organizational changes. Complete Business Analyst certification from Hyland Programs working with OnBase system for testing, training, documentation & requirements. Work on projects such as REAL ID, Travel forms, Systems access, & Remote Processing. Perform many roles in business system re-engineering for work areas of DMV. Project manage initiatives for work areas to train on transitions & process changes. Work on continuous process improvement workflows & System Design Documents (SDD) to improve work areas. Liaison between business areas & application development engineers. Prepare reports and white papers for special subjects.

Acosta Marketing (Dec 2016 – Nov 2017)

Communications & Marketing Representative

After a severe car accident, took a part time job to recover from injuries. Worked as a liaison to promote marketing concepts. Create brochures & sales literature for products & information on new product lines. Work with Marketing department on product displays & special sales for products. Work with any kind of marketing program concerning merchandising & sales. Write sales literature & setup displays. Event planning for marketing & promotional principles for events & sales.

State of Virginia/Child Support/Taxation/General Services (June 1996 – November 2016)

Communications Consultant /Liaison

Work 20 years in various roles in writing, communications, and public relations. Create & promote positive agency image. Serve as agency liaison for initiatives & critical information. Research trends in marketing current policies & programs from news sources on the Web. Act as liaison for programs & write articles, press releases & briefs for reporters; promote positive concepts & lead efforts to highlight all good works. Support division in research, policy analysis, program development, program evaluation & special projects. Brainstorm marketing concepts; edit & write PowerPoint presentations on key points; plan & write content for the Web & fact sheets, reports & other literature & plan Web content. Create recognition awards & retirement commendations for staff. Technical writer for policies & procedures—all content development, standards & guidelines. Act as liaison on complex policy, planning, regulatory, & legislative matters. Use SharePoint database skills. Use Survey Monkey for frequent surveys with other states on concerns. Create several newsletters in print or on the Web for state directors, employees, and other users on relevant topics. Prepare white papers & releases. Create and maintain several websites for employees and agency using HTML and other software.

Other Relevant Work

Marketing & Communications Representative - Hill Pheonix

Technical Writer - Electronic Data Systems (EDS)

Database Administrator & Technical Writer in IT - Truist Investments Bank

Trainer/ Instructor in Water Aerobics - YMCA (25 years)

Education

Virginia Commonwealth University (VCU)

Major - Communications & Public Relations, with Newspaper, Magazine, & Feature Writing Specialty

Minor - English

References

Please ask, they are available

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