Client Relations & IT Support Leader

Lisa D. Podguski

Ontario, New York 585-***-**** ****.********@*****.***

Objective

Creative and engaging customer service as well as IT environment bringing 18 years of dynamic and diverse management experience. Accomplished at demonstrating essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.

Education

ASSOCIATES IN OCCUPATIONAL SCIENCE JUNE 2006 ROCHESTER BUSINESS INSTITUTE

Completed degree for Medical Assistant & Business

Dean’s List of Honoree January 2004 & 2006, May 2004 & 2006

Ranked in Top 6% of class

Skills & Abilities

Staff development/training

Customer & Client relationships

Revenue retention

Event planning

Client meetings

Data analytics

Customer Service

Sales Forecasting

Community involvement

Excellent communication skills

Goal-oriented

Sales Techniques

Strategic Planning

Business development

Issue resolution

Strong lead development skills

Sales force training

Talent management

Account management

Employee mentoring

Compliance requirements

Sales solutions

Project Management

Sales development

Experience

ACCOUNT MANAGER & BUSINESS RELATIONSHIP MANAGER

SUTHERLAND GLOBAL OCTOBER 2007 TO PRESENT

Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.

Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.

Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.

Managed budgeting, forecasting and performance for all accounts.

Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.

Streamlined operational efficiencies by developing customer service protocols and standards.

Improved profitability by developing pipeline using multiple sales penetration strategies.

Created, guided and executed projects through sales, design and staff management from concept to completion.

Improved productivity by overseeing and supporting account management team.

Grew company revenue and rebuilt customer loyalty.

Exceeded sales goals for accounts by upselling products to existing customers.

Increased yearly sales by cultivating customer relations and resolving service requests.

Led and motivated sales team working with businesses.

Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.

Mitigated financial discrepancies for division accounts.

Strengthened branding initiatives by serving on committees to maximize outreach.

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