Customer Service - Remote

Faith Q. Maus

860-***-**** • **********@*****.*** • LinkedIn.com/in/FaithQMaus

Professional Summary

Community-focused educator and advocate with extensive experience leading workshops, coordinating outreach, and supporting individuals with empathy and respect. Passionate about prevention, education, and empowering communities through awareness, compassion, and collaboration. Trained advocate with the Susan B. Anthony Project and Project SAGE in 2019-2020. Adept at public speaking, developing inclusive programs, and creating meaningful community partnerships.

Core Skills

● Community Outreach & Education

● Workshop Facilitation & Public Speaking

● Advocacy & Survivor Support

● Event & Program Coordination

● Trauma-Informed Communication

● Google Workspace, Microsoft Office, Canva

● Volunteer Training & Leadership

● Organizational Marketing & Membership Development Relevant Experience

Membership Director

Connecticut State Grange • Winchester, CT • Oct 2018 – Nov 2023

● Revitalized a historic organization by increasing membership 10%—the first increase in a decade.

● Designed and facilitated educational workshops on member recruitment, marketing, motivation, and digital literacy across the state.

● Partnered with community leaders, schools, and civic groups to reopen three local Granges, each restructured to meet community needs.

● Wrote community-centered articles, organized outreach campaigns, and supported local fundraising events.

● Created and distributed statewide surveys to identify financial and administrative needs of local chapters, compiling data for the CT State Grange Board of Directors.

● Provided mentorship and resources to community volunteers and emerging leaders. Administrative Associate

Nuvance Health • Sharon, CT • Dec 2023 – Oct 2024

● Supported patients through empathetic communication, scheduling, and coordination of rehabilitation services.

● Answered insurance questions, processed payments, and maintained accurate medical records with discretion and confidentiality.

● Demonstrated compassion, professionalism, and calm in fast-paced, sensitive situations.

Claims Coordinator / Office Administrator

Lakeville Eye Associates • Lakeville, CT • Jul 2017 – Oct 2019

● Managed patient billing, claims processing, and record digitization with meticulous attention to privacy and accuracy.

● Supported patients and medical staff with clear communication and problem-solving.

● Led the successful transition of 30+ years of medical records to a secure digital system.

Education

University at Albany, New York

B.A., Rhetoric & Communications / English

Additional Skills

Google Workspace • Microsoft Office Suite • Canva • Adobe • Wix • Squarespace • Mailchimp • Social Media Platforms • SEO • Audio/Video Creation

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