Dynamic Assistant Project Manager with Scheduling Expertise

Kevin Brown, Assistant Project Manager

Randallstown, 21133, MD, 443-***-****, *********@*******.***, www.linkedin.com/in/kevin-brown- 0a2a2318

SUMMARY Dynamic Assistant Project Manager with over 5 years of specialized experience in project planning and scheduling within the construction sector. Proficient in utilizing Primavera P6 and MS Project to develop detailed schedules and optimize project timelines. Successfully led schedule optimization initiatives that improved execution efficiency. Proven ability to collaborate with diverse stakeholders to mitigate risks and track project progress, driving projects to completion. Prepared to leverage unique skills to enhance project outcomes and contribute to team success. WORK EXPERIENCE

07/2018 – Present Certified Field Technician, Dell Computers Baltimore Executed hardware diagnostics and troubleshooting to identify component failures and implement corrective actions.

Configured network drivers, printers, and peripheral devices to ensure seamless connectivity and functionality.

Provided technical support and guidance to users, efficiently resolving software and hardware issues.

Developed comprehensive troubleshooting procedures to enhance efficiency in diagnosing recurring system errors.

Collaborated with vendors to secure warranty services and replacement components, minimizing downtime.

Documented repair activities, system updates, and resolutions for future reference and process optimization.

Trained and mentored junior technicians on best practices, system configurations, and diagnostic techniques.

Ensured compliance with IT security policies and industry standards in all service and support activities.

07/2017 – 07/2018 Network Field Technician, Mobile Technologies Inc. Baltimore Installed and configured network fiber optic cables, Ethernet, and telecommunications infrastructure.

Conducted network performance analysis to diagnose connectivity issues and optimize system efficiency.

Assisted in LAN and WAN infrastructure development, ensuring seamless communication across multiple locations.

Maintained and updated network hardware and software to align with operational demands and security protocols.

Provided real-time technical support, addressing connectivity disruptions and minimizing service downtime.

Documented network installations, system upgrades, and troubleshooting reports for compliance and review.

Trained clients and team members on network troubleshooting techniques and security best practices.

11/2015 – 06/2017 Project Planner/Scheduler, BuildSol LLC Baltimore Developed and maintained detailed project schedules for construction and renovation projects, ensuring alignment with timelines and deliverables. Utilized Primavera P6 and MS Project to create project plans, define dependencies, and perform critical path analysis.

Collaborated with project stakeholders, including engineers, architects, and contractors, to coordinate scheduling and resource allocation. Conducted earned value management (EVM) assessments to track project progress and cost performance.

Implemented risk assessment methodologies to identify potential project delays and recommend mitigation strategies.

Provided regular progress updates and reports to senior management, highlighting scheduling conflicts and project risks. Led schedule optimization initiatives, identifying inefficiencies and improving project execution timelines.

Maintained and updated baseline schedules, integrating scope changes and performance metrics for accurate forecasting.

01/2010 – 11/2015 Technical Support/Customer Service Associate, Comcast Cable Company

Baltimore

Delivered technical support and customer service by troubleshooting cable, internet, and phone connectivity issues.

Provided expert guidance on service packages, pricing, and technical configurations, ensuring customer satisfaction.

Managed billing inquiries, payment processing, and service requests, resolving issues promptly.

Documented customer interactions and service resolutions in CRM systems for future reference.

Assisted in training new hires on troubleshooting techniques, company policies, and customer engagement strategies.

Collaborated with internal teams to implement process improvements that enhanced service efficiency.

EDUCATION

2010 – 12/2012 Technical Institute

Bachelor of Arts

Owings Mills

2006 – 01/2010 Technical Institute

Associate of Arts

Indianapolis

SKILLS Project Planning Scheduling

Primavera P6 MS Project

Critical Path Method (CPM) Analysis Resource Allocation Forecasting Earned Value Management (EVM)

Risk Assessment Mitigation

Performance Monitoring Reporting

Agile Project Methodologies Waterfall Project Methodologies Cost Control Budgeting

Microsoft Office Suite IT Systems

Networking Troubleshooting

Diagnostics Database Management

Risk Analysis Cost Analysis

Stakeholder Communication Management

Process Improvement Optimization

Cross-Functional Team Leadership

CERTIFICATES Project Management Professional (PMP) PMI

Primavera P6 Enterprise Project Portfolio Management Dell EMC Certified Associate (DECA)

Dell

Dell EMC Certified Specialist (DECS)

Dell

CompTIA A+ Certification

Implementation Engineer, PowerEdge Specialist (DECS-IE) Information and Security Awareness Certification

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