Operations Leader with Customer-First Focus

Lori S.Clayton

Kansas City, MO *****

Phone: 954-***-****

Email: ***********@*****.***

Objective

Customer-focused operations manager with proven leadership experience,strong multitasking abilities and commitment to delivering exceptional service and streamline day to day operations.

Education

Associate in Art

Metropolitan Community College-Longview Lee Summit,Missouri

Skills & Abilities

Restaurant Management: Team leadership, staff training, scheduling, and daily operations oversight.

Warehouse & Storeroom Management: Shipping/receiving, order processing, workflow coordination, and safety compliance.

Inventory Control: Cycle counts, stock accuracy, loss prevention, and inventory tracking systems.

Customer Service Expertise: Conflict resolution, communication, problem solving, and delivering high quality service in fast paced environments.

Experience:

Service Support Specialist / General Parts / 2021-2026

Receive, process, and distribute industrial equipment and parts to 10 certified technicians, ensuring accuracy and timely delivery.

Support branch operations through dispatch coordination and effective communication with technicians and customers.

Provide high quality customer service to the general public, resolving inquiries and ensuring a positive experience.

Oversee daily shipping and receiving activities, ensuring all orders are completed, documented, and delivered on schedule.

Storeroom Manager Northrop Grumman 2018–2021

Maintained material flow to production lines by loading, unloading, and staging materials and scrap as required.

Managed a secure storeroom containing ammunition and critical components, ensuring accurate order fulfillment and timely distribution.

Performed weekly and monthly inventory counts, tracked stock levels, and resolved discrepancies to support operational readiness.

Operated forklifts and other material handling equipment to move, store, and organize products safely and efficiently.

Coordinated with production teams to ensure materials were available to meet daily workflow .

Assistant General Manager Spin Pizza 2016–2018

Oversaw front of house operations, ensuring smooth service flow and a consistently high quality guest experience.

Supported and managed the expo line by coordinating food delivery, verifying order accuracy, and maintaining presentation standards.

Completed all closing procedures, including safe counts, financial paperwork, and end of day reporting.

Coached, trained, evaluated, and motivated staff to deliver exceptional customer service and uphold company standards.

Managed inventory control, monitored stock levels, and ordered supplies to support daily restaurant operations.

Assistant General Manager Le Pain Quotidien 2012–2014

Oversaw all front of house operations, ensuring smooth service flow and a consistently positive guest experience.

Led training and development for staff, reinforcing service standards and improving team performance.

Managed inventory control, monitored stock levels, and ordered supplies to support daily operations and catering needs.

Prepared and coordinated catering orders, ensuring accuracy, timeliness, and high quality presentation.

Handled scheduling, deposits, and key holder responsibilities, including opening and closing procedures.

Performed a wide range of managerial duties to support operational efficiency and uphold brand standards

References Available Upon Request

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