Administrative Support Specialist with HR & Travel Coordination

ROBINA IBRAHIMI

Des Moines, WA *****

Phone: 253-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

Experienced and organized administrative professional with a strong background in customer service, travel coordination, human resources administration, and office operations. Skilled in communication, multitasking, and problem-solving with a proven ability to support teams and clients in fast-paced environments. Reliable, detail-oriented, and committed to delivering high-quality professional support.

CORE SKILLS

Customer Service & Client Relations

Travel Booking and Coordination

Human Resources Administration

Office Administration & Clerical Support

Data Entry and Record Management

Scheduling and Calendar Management

Communication & Interpersonal Skills

Multitasking and Time Management

Microsoft Office (Word, Excel, Outlook)

Confidential Document Handling

PROFESSIONAL EXPERIENCE

Customer Service Representative

TOLO Travels and Tours – Kabul, Afghanistan

January 2015 – December 2017

• Assisted clients with airline reservations, ticketing, and travel arrangements

• Provided information regarding flight schedules, fares, and travel requirements

• Responded to customer inquiries and resolved concerns professionally

• Maintained accurate customer records and booking documentation

• Coordinated with airlines and partners to ensure smooth travel services

• Delivered high-quality customer support in a fast-paced environment

HR Administrative Assistant

Tetra Tech INC – Kabul, Afghanistan

January 2014 – December 2015

• Supported Human Resources department with administrative tasks

• Maintained employee files and confidential personnel records

• Assisted with recruitment, onboarding, and employee documentation

• Coordinated interviews, meetings, and staff schedules

• Prepared HR reports, correspondence, and internal communications

• Ensured accuracy and confidentiality in all HR operations

Office Administrative Assistant

OII Group of Companies – Kabul, Afghanistan

January 2013 – December 2014

• Performed administrative duties including filing, data entry, and documentation

• Managed phone calls, emails, and office correspondence

• Assisted management with scheduling and daily office coordination

• Maintained organized records and filing systems

• Supported staff with clerical and operational tasks

• Contributed to efficient daily office operations

EDUCATION

High School Diploma / Relevant Coursework

Kabul, Afghanistan

LANGUAGES

English – Fluent

Dari – Fluent

Pashto – Fluent

AVAILABILITY

Available for full-time or part-time positions with flexible scheduling.

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