Operations & Customer Service Specialist with Multiskill Expertise

UREL WAYNE MATTIS

917-***-**** *******@*****.*** Raleigh, NC

PROFESSIONAL SUMMARY

Experienced and reliable operations professional with a diverse background in customer service, stockroom/inventory operations, clinical caregiving, technical repair services, and business ownership. Proven ability to thrive in fast-paced environments while delivering excellent customer care, coordinating workflows, managing inventory, and supporting team objectives. Strong organizational skills, attention to detail, and essential Spanish language proficiency. Seeking a position that utilizes practical business insight, customer relations expertise, and operational dependability. Available immediately for full-time opportunities.

PROFESSIONAL EXPERIENCE

Video Repair Technician Charter Communications, Morrisville, NC December 2024 – November 2025

Provided customer care and technical support services for Charter equipment, troubleshooting and repairing video/internet hardware in residential and commercial settings

Delivered professional on-site and remote assistance to resolve service issues promptly and effectively

Maintained high standards of customer satisfaction through clear communication and problem resolution

Stock Clerk Harris Teeter, Cary, NC August 2023 – November 2024

Loaded and unloaded parcels, stocked supplies, and maintained organized inventory on sales floor and in stockroom

Ensured product availability and proper merchandising to support sales goals

Performed inventory checks and assisted with restocking during peak hours in a high-volume retail environment

Clinical Caregiver RusMed, Raleigh, NC June 2022 – July 2023

Provided compassionate daily care and assistance to mentally impaired individuals

Supported clients with personal care needs, medication reminders, daily activities, and safety monitoring

Maintained accurate documentation of care provided while fostering a positive and respectful environment

SKILLS

Customer service & client relations (10+ years across multiple industries)

Essential Spanish language proficiency

Organization & time management

Inventory control & stockroom operations

Technical troubleshooting & equipment repair

Team collaboration in fast-paced settings

Attention to detail & multitasking

Workflow coordination & problem-solving

EDUCATION

Associate Degree: Virginia State University (VSU) Field of Study: Not specified

ADDITIONAL INFORMATION

Comfortable working flexible schedules, including evenings, weekends, and holidays

Quick learner with strong adaptability to new systems, tools, and processes

Clean driving record and reliable transportation

References available upon request

Contact this candidate