Customer Service Expert with 10+ Years Experience

Customer Service–Focused Resume

ASHLEY WASHINGTON

Moncks Corner, SC

843-***-**** ️ ***.******@*****.***

Professional Summary

Customer-focused professional with 10+ years of experience delivering high-quality service in administrative, admissions, and program support roles. Proven ability to handle high-volume inquiries, resolve issues efficiently, maintain accurate records, and communicate clearly with diverse clients. Skilled in remote and in-person customer service, data entry, scheduling, and problem resolution. Known for professionalism, empathy, and reliability. Core Customer Service Skills

Customer Support & Client Relations

Call Handling & Email Communication

Issue Resolution & Problem Solving

Data Entry & Documentation

Scheduling & Account Management

CRM & Digital Record Systems

Multitasking in Fast-Paced Environments

Confidentiality & Compliance

Remote Customer Service Tools

Team Collaboration

Professional Experience

Administrative & Program Support / CYP Leader

Joint Base Charleston – Goose Creek, SC

October 2022 – March 2024

Provide daily customer service support to parents, staff, and leadership, responding to questions, concerns, and requests professionally and promptly. Manage scheduling, attendance tracking, documentation, and compliance records with a high level of accuracy.

Resolve customer concerns by listening actively, identifying solutions, and following up to ensure satisfaction.

Communicate policies and procedures clearly while maintaining confidentiality and professionalism.

Recognized for strong multitasking skills and dependable service delivery. Shipping & Receiving Clerk / Quality Inspector

Axrey LLC – New York, NY

September 2024 – February 2025

Assisted internal and external customers with shipment inquiries and documentation needs. Maintained accurate records for inventory, shipping, and customs paperwork. Resolved discrepancies efficiently to ensure customer satisfaction and timely delivery. Collaborated with cross-functional teams to support smooth operations. Admissions Representative (Remote Customer Service) Blackboard – Remote

August 2020 – December 2021

Served as a primary point of contact for prospective students and parents via phone, email, and virtual meetings.

Provided clear, accurate information regarding admissions processes and requirements. Managed high volumes of inquiries while maintaining quality customer interactions. Verified documentation, updated digital records, and ensured timely follow-ups. Met performance metrics for responsiveness, communication, and customer satisfaction. Education

Bachelor of Arts – Sociology

Claflin University, Orangeburg, SC

High School Diploma

Goose Creek High School, Goose Creek, SC

Technical Skills

Microsoft Word, Excel, Outlook, Teams

Google Docs, Sheets, Drive

Data Entry & Digital Filing Systems

Virtual Communication Platforms

Scheduling & Calendar Management

Professional Strengths

Friendly, professional communication style

Strong attention to detail

Reliable and punctual

Calm under pressure

Customer-first mindset

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