Versatile Customer Service Manager with Leadership Experience
Resume:
Alycya Coleman
**********@*****.***
Jackson, GA 30233
Authorized to work in the US for any employer
Summary
Versatile customer service manager with 7 years of experience in the food service and call center industries. Proven track record in leading teams, enhancing customer satisfaction, and managing daily operations. Skilled in inventory management, cash handling, and staff supervision, consistently driving efficiency and support in high-pressure environments. Committed to delivering exceptional service and fostering a positive team culture.
Work experience:
Manager Little Caesars Pizza - Jackson, GA
January 2023 to January 2026
●Efficiently leading employees and coworkers
●Customer Service and support
●Managing staff positions and daily tasks
●Prepare for the following day
●Unloading and storing truck loads
●Organizing store supplies
●Handling money; nightly deposits, daily money management.
●Managing inventory and each shift
2nd Assistant Manager/Chef/Server
Rock and roll sushi - Locust Grove, GA
July 2021 to December 2025
●Scheduling both Front and Back of house
●Cook: Hibachi Grill/ Sushi chef
●Cut fresh fish, chicken, vegetables and steak
●Weekly inventory count
●Truck orders
●Solve any issues quickly and efficiently
●Customer service
●Bartending and alcohol sales
●Food safety
●Managed labor, marketing, sales and food costs
Call Center Representative
Fairfield collectibles - McDonough, GA
December 2018 to September 2024
●Call center agent
●Sales Associate
●Placed orders via email, mail and phone
●In charge of returns, replacements and other issues
●Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
●Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
●Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
●Assisted in training new team members on company policies, procedures, and best practices for delivering exceptional service
●Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
●Recognized as a top performer within the team based on consistently meeting or exceeding performance goals month over month
●Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
●Managed multiple communication channels including phone calls, emails, live chat support etc
●Developed rapport with customers by actively listening to their concerns and providing empathetic responses
●Maintained confidentiality of sensitive customer information according to established data protection guidelines
●Provided feedback to management regarding customer trends, common issues, and potential process improvements
Education
High school diploma
Jackson High School - Jackson, GA
August 2012 to May 2016
Skills
Shift management
Sales
Food service
Computer skills
Restaurant management
Management
Leadership
Teamwork
Ability to motivate
Team management
Cash handling
Supervising experience
Patience
Customer support
Customer service
Call center experience
Restaurant experience
Food handling
Work well with others and alone
Contact this candidate