Operations Manager and Customer Service Leader

Michelle Caldwell

Florence, AL *****

********.*******@*****.*** 256-***-****

Authorized to work in the U.S. Willing to relocate

Professional Summary

Experienced manager with strong skills in customer service, financial operations, property management, and team leadership. Known for reliability, organization, and the ability to improve operations while delivering excellent service.

Work Experience

Facility Manager

Church Road Storage – Florence, AL

December 2023 – Present

• Handle customer accounts, collections, and payment processing

• Rent storage units and U-Haul equipment

• Maintain and clean property

• Manage marketing for the facility

• Complete daily bank deposits

• Send lien notices and schedule auctions

Facility Manager

Middle Road Storage – Florence, AL

October 2018 – November 2023

• Managed customer accounts, collections, and documentation

• Rented storage units and U-Haul equipment

• Maintained and cleaned property

• Assisted with marketing efforts

• Completed daily deposits

• Sent lien letters and coordinated auctions

Office Manager

Cafe Realty LLC – Muscle Shoals, AL

July 2017 – October 2018

• Collected showing feedback from realtors and updated property owners

• Scheduled appointments for property showings

• Entered property listings into Navica

• Balanced escrow and company checkbooks

• Paid monthly bills and prepared profit and loss statements

• Managed Dotloop transactions

• Ordered home warranties and pest inspections

• Managed lockbox sign-in and sign-out

Manager

MidGard Self Storage – Florence, AL

April 2015 – July 2017

• Provided customer service and handled collections

• Prepared financial reports

• Sold storage units and U-Haul rentals

• Cleaned and maintained property

• Assisted with marketing efforts

Store Manager

Loaves & Fishes – Florence, AL

2008 – October 2012

• Managed daily operations for a non-profit organization

• Reduced operating costs while increasing sales by over 50%

• Oversaw staffing, training, and public relations

• Handled banking, pricing, and equipment maintenance

Associate Manager

Cracker Barrel Old Country Store – Florence, AL

2001 – 2006

• Enforced company policies and customer service standards

• Trained and mentored employees

• Controlled food and labor costs

• Managed cash, audits, and profit and loss reports

Education

High School Diploma or GED

Business Management (Some College)

Northwest Shoals Community College – Muscle Shoals, AL

Skills

• Property & Facilities Management

• Customer Service

• Accounts Receivable & Payable

• Bank Reconciliation

• Profit & Loss Reporting

• Budgeting & Payroll

• Office Management

• Data Entry

• Microsoft Word, Excel, Outlook

• QuickBooks

• Typing & Time Management

• Retail & Operations Management

• Leadership & Team Supervision

• Real Estate Support

• Event Planning

Additional Qualifications

• 8+ years of progressive management experience

• Strong background in budgeting, pricing, and financial control

• Excellent communication and leadership skills

• Adaptable, dependable, and self-motivated

• Proven ability to improve operations and increase productivity

Contact this candidate