Customer Service Professional with Problem Solving Skills
Resume:
Ryan Whitmore
Hard working and responsible employee with great customer service skills
Baltimore, MD 21229
****.***.**@*****.***
Professional Summary
Dedicated and customer-focused professional with experience in customer service, problem-solving, and communication. Adept at managing customer inquiries, troubleshooting issues, and providing exceptional service both in-person and remotely. Proficient in various office environments, with strong organizational skills and a goal-oriented mindset. Seeking to transition into a desk-based customer service role where I can leverage my experience and dedication to improving the customer experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Strom Holdings LLC-Halethorpe, MD
March 2025 to Present
Strong communication skills: written (emails, chat) and verbal (phone). Clear, empathetic, able to explain product info and policies.
• Product knowledge: understanding of the company’s products, sizing, materials, use cases, etc.
• Knowledge of shipping logistics (domestic & international), customs/duties especially given global shipping.
• Good problem solving: figuring out why an order failed, what to do for a delayed shipment, when to offer refund vs replacement, balancing customer satisfaction with company policies.
• Familiarity with order management / CRM / ticketing systems; likely also with internal warehouse / fulfillment tracking tools.
• Attention to detail: make sure order info is correct, address issues, tracking numbers, etc.
• Time management / multitasking: dealing with multiple customer requests across different channels
(phone, email, chat) and moving between them.
FedEx Delivery Driver
SKCC Logistics-Sikeston, MO
January 2023 to November 2024
Managed customer interactions during delivery, ensuring inquiries and concerns were addressed professionally
Demonstrated strong problem-solving abilities, addressing issues such as delivery errors or customer complaints
Developed time management skills by optimizing routes and ensuring timely deliveries Security Officer
Securitas-Sikeston, MO
January 2022 to December 2022
Provided excellent customer service to all individuals entering the premises, answering questions and directing them as needed
Ensured smooth sign-in/sign-out processes, maintaining accurate records of visitors and employees Handled sensitive situations calmly and professionally, ensuring the safety and comfort of all building occupants
Pest Control Technician
Orkin Pest Control-Sikeston, MO
February 2021 to August 2021
Interacted with customers to assess their pest control needs and provided detailed information on services offered
Responded to customer inquiries and concerns, ensuring a high level of satisfaction and repeat business Documented service details and customer feedback in company databases, contributing to improved customer experience
Pest Control Technician
Orkin/Rollins-Harrisonburg, VA
January 2019 to January 2021
Conducted in-person consultations with clients, explaining treatment options and addressing questions Provided tailored solutions and recommendations, ensuring customer satisfaction and retention Maintained accurate records of service visits, customer concerns, and follow-up actions Education
High school diploma
Chancellor High School-Spotsylvania County, VA
September 2008 to June 2012
Some college
Skills
• Manufacturing
• Typing (3 years)
• Customer Service (4 years)
• Retail Sales (3 years)
• Automotive sales
• CCTV (1 year)
• Marketing
• POS (3 years)
• Microsoft Office
• Administrative experience
• Data entry (2 years)
• Forklift
• Law enforcement
• Power tools (2 years)
• Restaurant experience
• Microsoft Word
• Google Suite
• Warehouse experience
• Basic math
• Product demos
• Underwriting
• Phone etiquette (3 years)
• Microsoft Outlook
• Cash register
• QuickBooks
• Wireless sales
• Technical Proficiency
• Cash Handling (3 years)
• Troubleshooting
• Retail math
• Financial concepts
• Cooking
• CRM system proficiency
• Computer operation
• Commercial driving
• Microsoft Teams
• Medical terminology
• Hand tools (2 years)
• Loan processing
• Supervising Experience
• Driving (5 years)
• Deal closing
• Upselling (2 years)
• Computer skills
• Load & unload
• Microsoft Excel
• Surveillance
• Google Docs
• Accounting
• Bilingual
• Communication skills
• Grocery store
• Route driving
• Delivery Driver Experience (1 year)
• Pest Control (2 years)
• Materials handling
• Order entry
• Inside sales
• English
• Tractor-trailer
• Assembly
• Banking
• Zoom
• Van driver
• Box truck
• Writing Skills
• GPS
• Negotiation
• Sales management
• Account management
• Loss Prevention
• Organizational skills
• Time management
• Analysis skills
• Security (1 year)
• Microsoft Access
• Calendar management
• Stocking
• Outbound calling
Certifications and Licenses
Driver's License
Class E
Guard Card
PERC Card
Non-CDL Class C
Pesticide Applicator’s License
Contact this candidate