Branch Manager with Team Leadership Experience
Resume:
Jennifer D Howard
Russiaville, IN *6979
***********@*****.***
I am a hard working dedicated/loyal mother, of two young adults. I pride myself in staying calm and collected while finding a solution to each situation as they arise. I have worked my way up to management in each job I have been blessed to try. I work hard to provide best in class service. I am a positive person and thrive to help everyone around me find their glass half full as well. I have always gravitated to leading by example and do not ask anyone to help me with something that I am not willing to do myself. I try to accomplish the task at hand myself but am not afraid to ask for help. I do my best to be a team player and appreciate a team to support and work with. I appreciate a challenge and am not afraid of hard work. I will put in the time and effort to make your team amazing if given the opportunity. Thank you for your time, I look forward to meeting with you soon to share more on how I am the best fit for your team.
Work History
August 2021 to current
Branch Manager @ FFBT Logansport/Greentown
In my time at FFBT as a Branch Manager I run the branch daily activities as well as serve the community with volunteer work, serve on the board of directors for CASA of Fulton County, participate in project groups within the bank as the bank develops and grows, provide support to clients in the form of dropping off and picking up deposits and paperwork, attending and facilitating meetings in person and virtual, complete one on one coaching sessions with direct reports, hold regular branch meetings to keep team informed of branch and bank information, keep up on training as well as supporting the team with their training. I have been invited in to help with the conversion project for digital banking I was able to help customers with their transition. I am on the Retail Advisory Committee. I have been included in several of the bank initiative projects any time there is an opportunity to help, I do my best to be involved. (These projects are on top of the regular daily tasks of the branch manager duties.)
April 2021 to August 2021
Contracting Specialist @ Missing Piece Billing and Consulting Kokomo, IN
I created contracts between providers and insurance companies. Completed applications to become providers with different insurance companies and follow up with both insurance and providers regularly.
April 2020 to March 2021
Office Manager @ Northwest Bank 612 S Huntington St, Syracuse, IN 46567 574-***-****
Job duties include managing staff, hiring, training, staying current in compliance, retention, and regulations, audit retention and cash, customer service, open accounts, take loan applications, provide medallion and notary services, conduct meetings, keep the team engaged. I have been working hard to make the post merge run smooth.
September 2012 to April2020
Branch Manager @ Flagstar Bank 202 E 9th St, Rochester, IN 46975 574-***-****.
Job duties include but are not limited to, scheduling, managing a staff of 9, sales, customer service, answering phones, making prospect business dials, business visits, observations with feedback of team, provide notary services, NMLS Certified Lender services, open accounts, account maintenance, online banking services, audit cash drawers and vault, balancing vault daily, maintaining dual control processes with cash and keys, approving complex transactions, providing wire transfer services and approvals, records and retention, filing compliance records, being current on compliance trainings, training new team members, interviewing new team applicants…. I started this job as a banker at Wells Fargo in 2012, in December 2013 I promoted to the Service Manager Position, in May of 2014 I promoted to Branch Manager, in December 2018 Wells Fargo sold the branch I work at to Flagstar Bank in a divestiture. Flagstar maintained the staff that was in place.
July 1999- September 2012
Head Photo Specialist/ Manager of Photo Lab
Walgreens 906 Main St, Rochester, IN 46975 574-***-****
Job Duties included ordering supplies, running multiple photo machines at once, answering phones, customer service, sales, running cash drawer, stocking shelves, cleaning, maintenance of machines and equipment, and creating photo displays and samples, staying in compliance with OSHA rules and regulations and being sure my staff is as well.
November 1996 to July 1999
US Cellular 2100 Peace Tree Plaza, Rochester, IN 46975 (no longer a store in Rochester)
Retail Sales Associate
Duties included phone and accessory sales, maintenance, contracts, phone sales, customer service, ordering supplies. I worked as a trainer when I helped write a training manual in 1997. This location was a kiosk in the middle of a Wal-Mart store. I worked closely with the Wal-Mart associates to be able to make announcement sales and I provided notary and fax services for them.
References:
Jennette Dennis
Jennette and I worked together at Walgreens, and she is a teller at Flagstar Bank currently. She has been a friend of my husband’s family that I have known for 25 years.
Vanessa Spicer
Vanessa and I worked together at FFBT. She and I worked closely on the digital banking conversion project, she was the head of that project. I was helping with it.
Nikki Shoemaker
Nikki and I worked together for 7 years at Wells Fargo/Flagstar Bank. She was my direct report for 5 of those 7 years.
Sherry Shepherd
Sherry is the Director of CASA of Fulton County. She works closely with me as the President of the Board for CASA of Fulton County. We have been friends for 9 years and I took the position on the board in 2013. I was also a CASA volunteer.
Marilyn Jackson
Marilyn has been a friend and neighbor for 23 years. She is also the president of the Board for the Town of Macy, which I also served on. I was appointed to the boar in 2012 and was elected back each election until I moved in April 2020.
Michelle (Mickey) Hoffman
Mickey and I have been friends and neighbors for 23 years. She is also the Secretary for the Board for The Town of Macy. Our daughters are the same age, and we used to live right next to each other.
Certifications and Accomplishments:
Notary Public
Medallion Certified (former this is not current)
NMLS Certified Lender
President of the Board for CASA of Fulton County
Contact this candidate