Versatile Front Desk and Sales Professional

Jean Lyle

Jacksonville, FL *****

**********@*****.***

+1-904-***-****

I am a foward thinking, forward moving, highly motivated individual with 20 years experience in the customer service industry, 2 years dedicated to cold calling sales, closing, and 5 years dedicated to sales positions alone. However, most of my jobs required upselling a product or promotion. Im willing to train on any skills that may be required. Im always looking forward to learning new skills and increasing my knowledge base.

Authorized to work in the US for any employer

Work Experience

Front Desk Clerk

Comfort Inn by Choice Hotels - Saint Petersburg, FL

• Greet guests as they enter the hotel lobby.

• Answer multiple lines using a switchboard

• Made keys for check-ins and walk-ins.

• Made reservations using ChoiceAdvantage system

• ChoiceAdvantage qualified

• Ensure room cleanliness and ready for guests checking in.

• Ensure guest satisfaction

• Ensured hotel lobby and hotel cleanliness.

• Checked guests in and out of hotel.

• Documented all interaction with guests

• Resolved guests complaints promptly

Education

HSD in All

Ed white high - Jacksonville, FL

Skills

• Upselling

• Cold Calling

• POS

• Serving Experience

• Cash Handling

• Inside Sales

• Retail Sales

• Host/Hostess

• Restaurant Experience

• Salesforce

• Hotel experience

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