Energetic Customer Service Leader and Analyst

ERIC STEWART Customer Service agent

216-***-**** **************@*****.***

Entrepreneurial, innovative customer service representative with leadership experience within highly competitive markets. Analytical professional skilled in successfully leading teams to various levels of achievements. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business and sales approaches and enhanced productivity. Areas of Expertise include:

Strategic Planning

Customer Service

Account Management

Sales & Marketing

Relationship Building

Microsoft Office/Medisoft

Competitive Intelligence

Staff Training & Leadership

Problem Resolution

Experience & Notable Contributions

Cleveland Clinic

Account Representative II- Cleveland, OH 2022-present

Recommends and executes policies and procedures to the supervisor to ensure the timely resolution of patient service and third-party reimbursement issues to foster an environment of total customer responsiveness.

Assists with the development, implementation and execution of a quality control program for the timely and accurate resolution of patient and insurance inquiries.

Performs customer service, insurance billing and follow-up processes for commercial and government payers, insurance verification, cash application, credit balance resolution and/or account reconciliation.

Knowledge of heath plan operations, contract management and claims processing systems.

Assist with provider payment structures and health insurance claims.

Prior Authorization Insurance Specialist-Cleveland, OH

Medical Service Company

Support intake staff by assisting with insurance verification.

Initiates authorization requests with insurance companies and government payers and obtains the necessary documentation.

Communicate and report to case management any insurance related issues for order fulfillment.

Monitors outstanding authorization requests and initiates follow up of authorizations in a timely manner.

Performs complex research and studies as needed.

The Council for Economic Opportunities Cleveland, OH

Intake Worker

Conducts face-to-face interviews with persons applying for Emergency Home Energy Assistance Program benefits.

Completes other related applications to access benefits for the applicant: Percentage of Income Payment Plan and Regular HEAP and Ohio Energy Credits.

Conducts face-to-face interviews with applicants for Emergency HEAP assistance, completes all necessary paperwork and secures all necessary documentation of the applicant's eligibility for the program benefits.

Gives the applicant information about other resources in the community and makes referrals as needed.

Cleveland Clinic Cleveland, OH

Lab technician 2

Coordinates prioritization, receipt and delivery of laboratory specimen. Verifies accurate documentation relative to specimen processing. Accepts or rejects specimens according to established standards and performs specimen investigation procedures to resolve lab specimen issues and problems. Prepares specimens for analysis, aliquots, transports and distributes specimens, ordering, registering, receiving, processing specimens for testing. Maintains tracking information for specimens. Performs preventative maintenance and record keeping procedures

Education & Training

Associates Degree in Business Administration

BRYANT & STRATTON COLLEGE Cleveland, OH 2016

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