Delivering Cross-Functional Project Success

Dion Lassiter

**** ******** ****** ****, ******, Va 22079 202-***-**** *********@*****.***

Project-management minded customer success and account leader with experience driving cross-functional alignment, building “say/do” execution rhythms, managing budgets/ROMs, and delivering complex, time-bound initiatives with executive-facing communications. Background includes contracting with meeting planners/clients, coordinating multi-team delivery, and operating in high-compliance, high-stakes environments.

Skills Profile

• ITIL v4

• CompTIA Security+ Certification

• Salesforce Platform Foundations

• Scrum Master

• Exceptional oral communications, including interacting with customers.

• Effective interpersonal skills to work effectively in teams to deliver group objectives.

• Ability to manage simultaneous projects in dynamic environments while addressing emerging security risks.

Professional Experience

saic March 2022 – Present

customer success / project manager

• Program / Project Governance: Leads global cross-functional execution for DoD/federal customers by driving alignment on scope, objectives, stakeholders, and delivery approach, and maintaining a consistent “say/do” cadence across teams

• Scope + Plan Development: Partners with technical leadership to define project scope statements, develop Rough Order of Magnitude (ROM) estimates, and translate requirements into workstreams, milestones, and delivery plans.

• Timeline Management: Establishes and tracks agile sprint milestones, checks progress against plan, and adjusts sequencing/priorities to optimize execution as constraints or dependencies change.

• Budget Visibility & Control: Oversees Firm Fixed Price (FFP) budgets for outcome-based service delivery; monitors spend vs. plan and escalates budget impacts with mitigation recommendations as needed.

• Risk / Issue Management: Independently addresses day-to-day issues and risks by coordinating rapid resolution across Account Teams, Services, Engineering, and partners; escalates major risks affecting resources/timeline while maintaining transparency

• Stakeholder Communications: Serves as primary customer advocate and facilitates stakeholder engagement across Air Force, Army, and defense contractor global ecosystem; provides clear updates to maintain alignment and remove blockers.

dell June 2019 – March 2022

account executive

• Managed strategic accounts across federal and DoD sectors, driving technology adoption in collaboration with prime contractors such as Lockheed Martin.

• Orchestrated cross-functional engagement to deliver integrated enterprise and client solutions aligned with mission requirements.

• Navigated complex federal procurement processes, including contract compliance and security accreditation standards, to accelerate deal closure.

• Consistently surpassed revenue targets by aligning Dell’s portfolio to customer priorities and fostering long-term partnerships.

Potomac Business Solutions February 2016 – June 2019

Account Manager

• Implemented the company's existing printer and copier sales and marketing strategies that increased monthly revenues in the territory

• Conducted strategic market research and presented to executive leadership weekly

• Generated sales leads organically, as well as through customer referrals, internet research, and cold calling for various accounts

• Facilitated conversations between C Suite, senior leaders and Product Managers

• Authored and negotiated contracts with meeting planners and clients ensuring business is signed and delivery of product is executed

L3 Harris June 2013 – January 2016

Logistic manager

• Secured $2M funds by forecasting year-end mobility requirements and identifying critical gas masks, filters, and clothing assets.

• Rendered notable performance for providing 100% assistance to more than 1,100 deploying members.

• Gained accolades from the Air Force District of Washington Commander for creating the One Stop Deployment process that enabled National Capital Region deployers to take care of 60% of pre-deployment needs in 1 day

• Provided significant contribution to the Logistics Readiness Squadron in obtaining the Squadron of the Year Award by leading and supervising a team to win the Mission Support Group Team of the Quarter.

• Directed strategic efforts in augmenting work requirement as well as reducing the number of deployment discrepancies by 58% through hands-on management of the Installation Deployment Readiness Center.

Paragon Systems June 2010 – June 2013

Security manager

• Directed security operations for Air Force District Washington, safeguarding multi-million-dollar assets, classified materials, and personnel in both fixed installations and mobile environments.

• Supervised and trained a 5-member security team, ensuring operational readiness, adherence to protocols, and consistent performance in high-stakes environments.

• Executed mobile and fixed-site security patrols, maintaining situational awareness and rapid response capability to prevent breaches and protect sensitive resources.

• Achieved 100% protection record for mission-critical equipment and facilities, directly contributing to uninterrupted operations and mission success.

Education

University of Maryland UDC, Bachelor’s Business Administration & Information Technology

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