Customer-Focused Service & Solutions Specialist
Resume:
Armani Nathan
Orlando, FL
***************@*****.***
Professional Summary
I am a dedicated and quick learner with extensive experience in delivering exceptional customer service. I thrive in collaborative environments and enjoy building strong relationships with both colleagues and clients. I am
passionate about continuous learning and eager to gain new experiences. My goal is to contribute positively to a
company’s success while enhancing my skills and making a meaningful impact wherever possible. Work Experience
Customer Solutions Specialist
Breezeline-Orlando, FL
June 2020 to November 2024
• Handled customers’ requests for billing, products, services, pricing related to Breezeline or competitive offers, customer service related issues and reasons.
• Demonstrated a strong focus on understanding both current and potential customer needs, offering tailored solutions to maintain existing products while introducing new options to enhance product offerings and drive customer retention.
• Managed inbound calls, reviewing current plans and promotions to ensure customers were matched with the most suitable services for their home needs.
• Provided detailed product information, ensuring customers fully understood the services and how they would benefit.
• Collaborated with customers to select an appropriate service plan, gathering necessary information to set up their account.
• Scheduled technician appointments or coordinated equipment delivery based on the customer’s needs and preferences.
• Met/exceeded sales quota on a daily/weekly basis.
• Maintained a thorough understanding of all of Breezeline's products and services.
• Delivered unparalleled customer service.
• Assisted in local sales and marketing initiatives and programs. Client scheduling coordinator
Sunpro Solar-Orlando, FL
February 2018 to May 2020
• Managed outbound and cold calls to prospective customers, initiating product discussions and identifying customer interest.
• Provided detailed product knowledge to customers, addressing their questions and tailoring information to their needs.
• Collected relevant customer information for follow-up and scheduling.
• Conducted site assessments using Google Earth to verify government regulations and determine eligibility for solar panel installation.
• Analyzed property conditions, ensuring the home received adequate sunlight for optimal solar panel efficiency and identifying potential shading issues.
• Coordinated appointments with technicians to assess the property in person, provide pricing details, and finalize the installation process.
Customer Service Representative
Vacation Innovations-Orlando, FL
October 2016 to February 2018
• Delivered exceptional customer service through inbound and outbound calls in a high-volume call center environment, managing 60+ calls daily.
• Assisted clients with account updates, changes, and inquiries, ensuring timely and accurate responses.
• Communicated effectively with clients via phone and email, maintaining professionalism and clarity.
• Ensured accurate account documentation and proper notation for all client interactions. Customer Service Representative
Optum-Orlando, FL
February 2015 to October 2016
• Provided exceptional customer service with inbound and outbound calls
• Processed 50+ calls on a daily basis in a call center setting
• Assisted members with enrollment of Medicaid and Medicare
• Educated potential members on coverage, eligibility,and benefits
• Ensured enrollment applications were complete and accurate
• Updated patient demographics into internal database Education
High school diploma
Dr. Phillips High School - Orlando, FL
September 2010 to June 2014
Skills
• Data entry
• Organizational skills
• Productivity
• Training & development
• Customer support
• Phone etiquette
• Collaboration with sales
• Customer service
• Retail sales
• Cash handling
• Communication skills
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