Senior Collections & Customer Support Specialist
Resume:
Brittany Moreman
Marietta, GA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Collections Manager
Sequium Asset Solutions-Marietta, GA
February 2015 to April 2025
Assist consumers with delinquent accounts by phone. Work successfully with those needing support to catch up on payments. Follow correct procedures and steps to close accounts for consumers paying off debt. Increased productivity by developing and implementing more effective collection procedures and up training. Retail, auto, credit cards, student loans etc Software: netsuite, salesforce, and dynamics 365
Customer Service Representative
Humana (Temp Assignment)-Jacksonville, FL
August 2014 to February 2015
Call center Representative, called all Medicare applicants as a courtesy call, to refill medical prescriptions through their local pharmacies, filed and completed data for each member. Set callbacks for members to remind them their prescriptions were ready for pickup or shipped out for mail. 45 wpm Customer service representative
the Myers group-Atlanta, GA
August 2006 to July 2014
Responsibilities
Call center agent; medical insurance and claims experienced Accomplishments
Exceeded KPI requirements, Microsoft and SAP software Skills Used
Great attention to detail, great with typing and clerical work Education
Associate in communication
Georgia gwinnett college-Atlanta, GA
2008 to 2013
Skills
• Clerical Experience
• Medical Billing
• Microsoft Office
• ICD-10
• Administrative Experience
• Insurance Verification
• Accounts Receivable
• Portfolio Management
• CPT Coding
• Medical Collection
• Microsoft Excel
• Medical Coding
• Negotiation
• ICD-9
• Medicare
Certifications and Licenses
Driver's License
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