Retail Admin. Manager
Resume:
Leanna Neff
Bradford, OH *****
***********@*****.***
Professional Summary
Experienced Store Manager with nearly 16 years in leadership, sales, and customer service across diverse industries. Skilled in team management, process improvement, and relationship building. Seeking a remote General Manager or support-focused leadership role that values initiative, established processes, and opportunities for personal and professional growth. Authorized to work in the US for any employer
Work Experience
Store Manager
Lucy Enterprises/Norville Enterprises-Lima
May 2024 to Present
* Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
* Developed and implemented strategic plans to drive business growth and increase profitability
* Led a team of 12-15 employees, providing guidance, training, and support to ensure high levels of productivity and performance
* Achieved sales targets consistently by implementing targeted promotions and upselling techniques
* Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
* Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
* Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
* Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
* Implemented new technologies or systems that improved operational efficiency
* Improved employee retention rates through the implementation of employee engagement initiatives
* Managed and resolved conflicts among team members to maintain a positive work environment
* Implemented customer loyalty programs resulting in increased repeat business Sales Associate/Customer Service
Norville Enterprises-Piqua
November 2022 to Present
* Maintained product presentation to ensure a clean and organized sales floor
* Educated customers on products and safety to support informed purchasing decisions
* Provided policy and service information to address customer questions
* Assisted customers with a warm and professional attitude
* Accomplished sales goals with customer relations in mind Truck Service Advisor
TravelCenters of America-Eaton
February 2022 to March 2023
* Signed up drivers for maintenance services and determined service needs
* Obtained part numbers and ordered items not available in shop
* Made quotes and sales to companies and drivers, handling all authorization and billing needs
* Answered calls regarding parts, service, or appointments for the service department STNA (State Tested Nursing Assistant)
Versailles Rehabilitation and Healthcare Center-Versailles September 2020 to March 2022
* Cared for residents and performed acts of daily living
* Helped residents with required tasks to improve day-to-day life
* Supported safe and healthy environments for residents Picker/Packer
Beauty Supply Group-Greenville
February 2019 to December 2020
* Picked and packed products for shipments to stores and ecommerce orders Machine Operator/Line Leader
Edgewell Personal Care-Sidney
October 2018 to February 2020
* Produced FDA regulated products and performed changeover of machinery Machine Operator-Paper line
Fram Group-Greenville
June 2018 to September 2018
* Operated machinery to assemble paper filters for motor vehicles
* Performed quality control checks and delegated cleaning tasks
* Managed product changeover processes
Opening Cook/Prep
Buffalo Jacks-Covington
November 2017 to June 2018
* Opened kitchen by starting appliances and prepping food for daily production
* Tracked used stock and maintained records for reorder
* Maintained compliance with health code regulations D-line Assembler-Europe Pack out.
Norcold-Gettysburg
January 2017 to October 2017
* Installed electrical components for refrigeration units
* Performed final quality checks and unit testing
* Converted labels and packed orders for European customers Night Shift Manager
McDonald's-Brookville
February 2013 to January 2017
* Scheduled shifts and managed health code compliance
* Worked as crew member as needed to support team operations Education
High school diploma or GED
High school diploma
Upper Valley Career Center-Piqua
High school diploma or GED
Skills
• Supervising experience
• Restaurant experience
• Lead generation
• Sales
• Automotive service
• Computer skills
• Microsoft Excel
• Relationship selling
• Organizational skills
• Typing
• Communication/ Conflict Resolution
• Microsoft Word
• Data entry
• Customer needs analysis
• Loan processing
• Bilingual
• Microsoft Office
• HACCP
• English
• Senior care
• Quality management
• Communication skills
• Quality control
• Mobile devices
• Screen printing
• Team management
• Problem solving
• Outbound calling
• Merchandising
• Front desk
• Store management
• Assembly
• Packaging
• Manufacturing
• Management
• Customer service
• Cash handling
• Working with people with developmental disabilities
• Retail sales
• Machine Operator
• Time management
• Fast learner
• Leadership development
• Phone etiquette
• Analysis skills
• Achieving sales targets
Certifications and Licenses
Driver's License
Present
STNA (State Tested Nursing Assistant)
September 2020 to April 2021
State testing completed and passed September 2020. No longer valid but unencumbered certification.
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