Customer Service Professional with 5+ Years Experience

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Aishia Moore

478-***-**** *************@*****.*** Lake City, SC 29560

Dedicated and empathetic Customer Service Professional with 5+ years of experience delivering high-quality

support in fast-paced environments. Proven ability to resolve customer concerns, advocate for client needs, and

maintain high satisfaction scores. Skilled in de-escalation, active listening, and using CRI

manage customer interactions, Eager to contribute to a customer-focused team and help drive loyalty and

retention

4 platforms to track and

SKILLS

© Customer Service & Advocacy

* Active Listening & Communication

* Problem-Solving

* Call Center Operations

* Time Management

EXPERIENCE

CUSTOMER SERVICE ADVOCATE

Omni Interactions

* Conflict Resolution

© CRM Systems

© Account Man:

gement

© Multichannel Support

* Typing 84 WPM

Remote

August 2022 - February 2025

© Demonstrated strong communication skills while interacting with customers via phone, email, chat or

in-person.

* Maintained detailed records of customer interactions for future reference and follow up actions.

* Collaborated with cross-functional te

ms such as sales, marketing, technical support and operations to

ensure quality service delivery

CUSTOMER SERVICE REPRESENTATIVE. Remote

Wendy's HR June 2020 - June 2022

© Delivered personalized customer service relating to questions and promptly resolved basic problems on

customer accounts.

© Handled escalated calls professionally by listening carefully to the needs of each individual customer

before offering appropriate solutions.

© Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve

complaints.

EDUCATION

HIGH SCHOOL DIPLOMA

Lake City High School, Lake City, SC

CERTIFICATIONS

* Certified Customer Service Professional * De-escalation & Conflict Management

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