Seeking Remote Role

Loretta Engle 602-***-****

**** * **** *** ******* AZ 85007 ************@*****.***

SUMMARY OF Accomplished and Knowledgeable Professional with a proven record of

PROFESSIONAL leadership and results in a challenging environment.

QUALIFICATIONS Highly organized, accurate and efficient; strong computer software knowledge.

Extensive experience in all aspects of conflict resolution.

Skilled in communication and collaboration with management, colleagues’ vendors, & customers.

Dedicated and enthusiastic contributor; committed to company goals and integrity.

EXPERIENCE ANYWHERE WORKS, Work from Home, Corporate Office: Scotland, United Kingdom

Client Experience Associate (remote 100%) 3/2025 to Still Employed

Receive inbound calls for primarily legal offices. Also, a wide variety of other industries.

Direct calls accordingly to messages, transfers, scheduling and making appointments.

Create a positive experience for all callers by heightening customer service skills and empathy.

Manage myself with discipline to work successfully 100% remotely.

Demonstrate adherence to quality calls, outstanding soft skills, and technical knowledge.

RYERSON, Corporate Office, Coon Rapids, MN

Account Representative (remote then hybrid) 12/2021 to 2/2024

Receive inbound calls and provide outbound calls to customers regarding quotations, orders, questions, and issues.

Create quotes for numerous inbound emails and phone calls requesting materials.

Follow up on a regular basis to turn quotes into orders addressing all inquiries and fulfilling the needs of customers.

Meet and exceed company productivity guidelines for a variety of expectations.

Utilized talents to create solutions in the areas of sales, team comradery and conflicts.

NORTHERN TOOL & EQUIPMENT, Corporate Office, Burnsville, MN

Inbound Sales Representative (In Office then remote) 2/2018 to 11/2021

*Identify customer needs and provide solutions in a professional, friendly, efficient manner.

*Diffuse disgruntled customers and leave them with a desirable outcome.

*Remain informed on new and existing products as a service to customers and company.

*Verify customer information for accuracy and facilitate placing orders knowledgably.

CHARTHOUSE LEARNING CORPORATION, Burnsville, MN

Procurement & Inventory Manager 1/1998 to 2/2018 (Promoted from administrative positions)

Efficiently manage a variety of projects and responsibilities daily. These include cycle count, inventory analysis/procurement, and diverse office needs.

*Prepare detailed inventory history reports of domestic and international information.

*Strengthening negotiations with suppliers to ensure the best price and lead time.

*Mentor staff members with IT and cloud phone communication skills.

*Established and built solid customer and vendor relationships, resulting in quality product, and timely delivery at optimal prices.

MEDITRANSIT, Pukalani, HI; CYBERVATION, Columbus, OH; wordZXpressed, Atlanta, GA

Transcriptionist – Medical and Non-Medical (part-time 100% remote) 5/2013 to 10/2019

Swiftly transcribe medical dictation into a variety of formats for six separate doctors from a Mental Health / Substance Abuse Treatment facility; and non-medical transcription for telephone interviews at GEICO Insurance, focus groups, trainings, procedures, etc.

Maintain high level of accuracy with respect to every detail.

Consistently demonstrate a 24-hour turnaround time frame.

TECHNOLOGY Proficient in: MS Office Suite Epicor Back Office QuickBooks Clientele Sales Force SAP

DEVELOPMENT Effective Management Course, Disney University, Orlando, FL

EDUCATION NORMANDALE COMMUNITY COLLEGE, Bloomington, MN Business Writing (No Diploma)

BISMARCK COMMUNITY COLLEGE, Bismarck, ND Psychology Studies (No Diploma)

WESTON DISTANCE LEARNING, INC., Fort Collins, CO Professional Medical Transcription Diploma

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