Guest Services & Administrative Specialist

LORIE ANN GORE

■ Little River, SC ***** ■ 843-***-**** ■ ***********@*****.***

Professional Summary

Dependable and customer-focused Administrative and Guest Services Professional with over 10 years of experience supporting executive operations and delivering exceptional guest experiences in the hospitality industry. Recognized for strong communication skills, multitasking, and attention to detail. Adept at handling administrative duties, coordinating service requests, and maintaining a high standard of professionalism and confidentiality.

Core Strengths

Guest & Customer Relations • Administrative & Clerical Support • Multi-Line Phone Systems •

Scheduling & Calendar Management • Payment Processing & Data Entry • Microsoft Office Suite

(Word, Excel, Outlook) • Problem Solving & Conflict Resolution • Organization & Time Management

Professional Experience

At Your Service Agent — Marriott Vacations Worldwide Corporation, Myrtle Beach, SC

June 2017 – November 2025

•Serve as the primary point of contact for guest inquiries, ensuring prompt, courteous, and professional responses via phone, text, and email.

•Manage high-volume multi-line phone systems, accurately routing calls and fulfilling guest requests efficiently.

•Provide detailed information on resort amenities, local attractions, and transportation options to enhance guest experiences.

•Coordinate service requests and communicate effectively with all departments to ensure timely resolution.

•Handle guest concerns or requests with professionalism and empathy, delivering quick and effective solutions.

•Process room requests, reservations, and service orders using the property management system(PMS) with precision.

•Maintain accurate logs of guest requests and follow-ups to ensure seamless service delivery.

•Promote Marriott loyalty programs, resort features, and special offers to maximize guest satisfaction and engagement.

•Uphold brand standards of hospitality, professionalism, and confidentiality at all times.

Office Assistant — New Day Emotional Care, Florence, SC

Dec 2012 – Mar 2016

•Supported front office operations including guest reception, scheduling, and administrative assistance.

•Organized and proofed reports, correspondence, and marketing materials to support business goals.

•Processed payments, reconciled receipts, and filed insurance documentation accurately.

Lorie Gore pg. 2

•Handled client records and maintained confidentiality in compliance with privacy regulations.

•Assisted management with appointment coordination and office communications.

•Delivered friendly and efficient customer service in a fast-paced office environment.

Education

MedCerts – Online

Medical Terminology, December 2025 - Present

Horry-Georgetown Technical College – Conway, SC

General Studies / Medical Coding Coursework, 2015

Winthrop College – Rock Hill, SC

General Studies, 1983–1984

References available on request.

Contact this candidate