Administrative Professional with Customer Service Focus
Resume:
Taressa Dougherty
Administrative Support Assistant
Contact
Sunrise, FL 33323
*.***********@*******.***
Objective
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service and fast paced environments.
Education
Penn Foster
Scottsdale, AZ
Expected in 12/2026
Bachelor of Arts: Business
Management
Coral Glades High School
Coral Springs, FL 33065 06/2011
Key Skills
Contract Administration
Proofreading
End-user Support
File Organization
Calendar Management
Administrative Procedures
Experience
AUGUST 2024 – PRESENT
Customer Service Representative- Chewy
• Developed strong relationships with customers by providing personalized assistance and support.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Developed positive relationships with customers
through friendly interactions.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Used approved scripts to de-escalate angry customers during telephone interactions.
October 2023- August 2024
Administrative Support Assistant- School Board of Broward Cty
• Streamlined office processes by implementing efficient administrative procedures, resulting in increased
productivity.
• Enhanced team collaboration by coordinating
schedules and organizing meetings for optimal
communication and task completion.
• Managed high volume of incoming calls and emails, ensuring timely responses and accurate information dissemination.
September 2015- October 2023
Clerk Specialist- School Board of Broward County
• Enhanced office efficiency by streamlining filing systems and organizing documents
• Reduced errors in data entry tasks by implementing thorough quality control measures.
• Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
• Assisted management in decision making processes, providing detailed reports
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