Operations Manager

JOSEPH (JOE) IUELE

732-***-**** *******@*******.***

Connect on LinkedIn: www.linkedin.com/in/josephmiuele Highly accomplished, award-winning, retail leader with 15 years of diverse management experience in both specialty and department stores. Expertise in operations, sales & customer satisfaction, inventory control, merchandising, communications, and project management. Recommended on LinkedIn by multiple colleagues at Macy’s, including a brand strategy director, a VP of product development, and a project manager:

“Working with Joe was truly a pleasure! He brings professionalism, attention to detail, innovation, and a positive attitude to every project. Continually raised the bar on events he produced

“Joe is a consummate professional. His dedication brings out the best from his team and is surpassed only by his devotion...an asset on any team, no matter what the challenge is, he makes it fun.”

“He takes great pride in his work and has fostered strong relationships both internally and externally. Joe's consistent follow-through and hard work would be a great asset on any team.”

CARTER'S / OSHKOSH B'GOSH

DUAL-BRAND GENERAL MANAGER – Miami, FL Aug 2019 – Present Recruited by a former district manager with Gap to take over a 6900 square foot, high-volume, high-profile, dual-brand, side-by-side store in Midtown Miami that consistently ranks in the top 2 in the district with $4.5M in annual sales volume. Lead a team of 28, including 3 assistant store managers and 3 sales managers/supervisors.

· Took over an understaffed location that had been struggling without a general manager for 6 months.

· Rebuilt a team that had 5 open positions upon arrival, including 1 assistant manager and 1 sales manager

· Established significantly higher standards in every area of the store in preparation for the holiday season.

· Drove the store to 2nd in the district (8 stores) for sales performance vs. plan – currently trending 100.5%

· Increased customer satisfaction scores by 5 percentage points within the first 3 months GAP INC.

GENERAL MANAGER – Miami, FL Apr 2018 – Aug 2019

Recruited to take over an 11,000 square foot store at The Falls Mall that was not meeting company expectations. Developed and led a talented, motivated, and customer-focused team of 17, including 2 assistant store managers and 2 supervisors (key holders). Turned the store around and established it as one of the best in the district.

· Turned around a store that was well below target in sales, customer satisfaction, and team engagement.

· Drove the store to 1st in the district (16 stores) for sales performance vs. plan – awarded by top leaders.

· Ranked in the top 2 in the district for overall customer satisfaction – drove survey scores to 81%

· Exceeded all profit expectations – increased the store’s overall profit margin by 3 percentage points.

· Increased the customer credit application rate from 2% to 2.2% (goal: 2%) – a key profit driver.

· Strengthened loss prevention controls and systems – reduced inventory shrink by a remarkable 30%

· Ranked 4th out of all high-risk “shrink focus” stores in the company for year-over-year shortage reduction.

· Greatly improved safety standards – reduced annual workers’ compensation claims from 3 to 0

· Increased associate engagement survey scores from 75% to 82% (company expectation: 80%)

· Identified, developed, and promoted 2 high-potential supervisors to management positions.

· Worked closely with corporate partners and senior leaders to improve the merchandise assortment.

· Hand-picked to serve as the first point-of-contact for all operational issues in the entire 16- store district.

· Served as a liaison to the corporate office – communicated new operational initiatives to all 16 stores.

· Served as the first point-of-contact in a district-wide upgrade of the Workforce Management System

MACY’S

SALES MANAGER – Miami, FL Jan 2016 – Oct 2017

Selected to take over men’s designer collections & furnishings in the high-profile flagship store at Dadeland Mall (2nd highest volume in the entire company). Directly accountable for $10M in sales in a $120M store. Developed and led a dedicated, engaged, and customer-focused team of 30, including 1 department supervisor.

· Took over a department that was struggling with high turnover and poor morale and turned it around.

· Established a new culture and significantly improved communication, teamwork, and engagement.

· Improved all key performance metrics – drove the department’s overall performance scorecard to 89%

· Consistently met or surpassed the sales plan with substantial year-over-year growth in key categories.

· Greatly improved the millennial business – grew key categories such as premium denim brands by 10%

· Consistently ranked 2nd in the company (640 stores) for total sales after Herald Square in New York

· Significantly improved service standards – raised customer satisfactions scores by 3 percentage points.

· Implemented new loss prevention controls and reduced inventory shrink by 5%

· Increased associate engagement & satisfaction survey scores to 80%

· Identified, developed, and promoted 2 top-producing sales associates to supervisor positions.

DISTRICT MERCHANT – 17 stores in Miami South Jun 2015 – Jan 2016 Promoted to a multi-unit merchandising support position overseeing fine & fashion jewelry, intimate apparel, and accessories in 17 stores, including the high-volume flagship at Dadeland Mall. Worked very closely with corporate partners and leadership teams in each store. Reported directly to the regional VP of merchandise execution.

· Proved instrumental in driving sales to $28M – improved 2% over LY while many districts were in decline.

· Achieved 100% of the sales plan – ranked 4th in the entire company (48 districts) for total sales volume.

· Partnered with a regional support team, district planner, and store teams to meet performance metrics.

· Developed and facilitated new training programs to educate store teams on merchandise trends.

· Promoted 2 specialized internal programs for the company (My Macy’s and Stores Own Sales).

· Collaborated with the district planner and senior managers on floor planning for seasonal

& annual events.

· Awarded a vendor contract for the exclusive promotion of local merchandise in 2 stores.

· Worked with corporate partners to tailor the assortment in a new Puerto Rico store to a tropical climate.

MERCHANDISE MANAGER – Aventura, FL Oct 2013 – Jun 2015 Promoted to one of the highest-profile stores in the company, a 283,000 square foot, dual-box, high-end store in Aventura Mall. Oversaw the merchandise flow and inventory levels. Developed and led a very strong team of 10.

· Honored with the “Driving & Making Results” Award in 2014 in recognition of exceptional contributions.

· Consistently met or surpassed all key performance metrics and deliverables, including the sales budget.

· Awarded an overall score of 89% on the company’s performance scorecard.

· Served as a key liaison between associates, senior management, and prominent external vendors.

· Selected as team captain for a highly successful fundraising initiative to benefit Feeding South Florida.

STORE COMMUNICATIONS MANAGER – New York, NY Jan 2006 – Oct 2013 Developed and refined store-specific communication flows and the workload schedule in alignment with corporate communication standards. Served as a liaison between the central office, senior managers, and all 750+ stores.

· Honored with Macy’s “Innovations & Ideas Award” in 2010 in recognition of outstanding performance.

· Collaborated with senior leaders and corporate partners on the creation of the communication strategy.

· Worked very closely with the central office to define workload requirements for specific Macy’s stores.

· Consistently ensured all stakeholders were kept up to date on all project communications MERCHANDISING TEAM MANAGER – South Plainfield, NJ Jun 2004 – Jan 2006 Oversaw merchandise placement, replenishment, visual execution, and promotions in the South Plainfield store.

· Worked with corporate partners in marketing & merchandising to develop quarterly merchandising plans.

Associate Degree in Business Management – Brookdale Community College, Middletown, NJ Project Management Accredited Program – Technical Institute of America

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