Customer Service, Administrative Assistant, Bilingual in Spanish, Mult
Resume:
My Resume
Tucson, AZ *****
**********@*****.***
Modesta V. Solano
"I am a dedicated professional with a strong work ethic and a positive attitude, committed to delivering great customer service and maintaining the highest levels of integrity and confidentiality. I combine a resourceful, problem-solving mindset with a respectful and empathetic approach to interpersonal relations. Highly organized and time-efficient, I am computer literate and proficient with office equipment. I am a fast learner who accepts coaching well and is always confident and willing to master new skills to support my team."
EXPERIENCE
CyraCom International, Tucson, AZ - Spanish Interpreter June, 2017 - May 2020
● Handled inbound calls and provided Spanish interpretation for a variety of companies
● Interpreted meaning-for-meaning between Spanish and English speakers over phone
● Stayed calm and professional while interpreting conversations in real time
● Followed strict confidentiality and ethical guidelines to help limited-English speakers access important services
● Provided on-the-spot interpretation for callers across medical, legal, insurance, business, and other sectors
Solano Legal Advocate, Tucson, AZ - Advocate
June, 2000 - May, 2020
● Assisted clients with finding their arrested family members
● Coordinated and processed bond postings, guiding clients through requirements, and ensuring accurate completion of all necessary steps
● Translated character letters and other written materials from Spanish to English
● Prepared, updated, and filed all client documents to maintain accurate, up-to-date records
● Maintained detailed and ongoing files regarding clients’ court appearances, deadlines, and case
● Attended court hearings to support clients, observe case progress, and assist with any follow-up actions
● Completed and filed legal paperwork, submitted motions and other documents to the court, following procedures
Reed Insulation LLC, Tucson, AZ - Office Manager
June, 2000 - February, 2001
● Performed office duties such as answering incoming phone calls, taking messages, managing incoming and outgoing mail, and scheduling and confirming appointments
● Typed professional proposals and other business documents with accuracy and attention to detail
● Made collection calls to clients regarding outstanding balances, providing clear information as well as logging and recording payments
● Monitored office inventory and ordered supplies as needed to ensure items were stocked
● Filed and updated employee records, maintaining confidentiality and adhering to company policies
● Operated a variety of office machines, including copiers, scanners, and fax machines
● Performed payroll duties, ensuring accurate calculations and timely processing for all employees EDUCATION
Rio Salado Community College, Scottsdale, AZ - Certificate 1998-1999 Computer Usage and Technology Level I & II
LANGUAGES
Bilingual. Advanced in reading and writing Spanish
Contact this candidate