Operations & Provider Relations Specialist with Navy Veteran

SHONTELL MURPHY

McDonough, GA ***** **********@*****.*** 470-***-****

PROFESSIONAL SUMMARY

Accomplished Navy Veteran with extensive experience in public relations, military disability compensation claims, community engagement, case management, provider relations, customer service, healthcare, data analytics, technical systems deployment, contract negotiation, procurement, supply chain management, direct marketing, and project management. Adept at managing organizational change and building strong relationships to drive mission success. Skilled in working with diverse populations, providing direct assistance to disaster survivors, and coordinating with federal and state agencies to deliver effective recovery solutions. CORE COMPETENCIES

Military Disability Compensation Claims, Case Management, Community Engagement

Public Relations & Media Relations, Contract Negotiation & Procurement

Healthcare & Provider Relations, Data Analytics & Reporting

Technical Systems Deployment, Project Management

Government & Veteran Affairs, Compliance & Regulatory Oversight EDUCATION

Central Christian College, McPherson, KS

Bachelor of Business Administration in Healthcare Management, 2014 University of Phoenix

Associate Degree in Business, 2007

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Structured Query Language

(SQL), Salesforce (IMPACT), Contract Lifecycle Management (Emptoris CLM), SharePoint, Workday, ServiceNow, Enterprise Claims System (ECS) Queue Manager, SAP Concur Expense Management Software, WebTA, DRC (Disaster Recovery Center) Scheduling Tool, Cornerstone TMC (Talent Management Center PROFESSIONAL EXPERIENCE

Small Business Administration (SBA) – Disaster Assistance Division Disaster Loan Rep GS9 (Full-time, 40 hrs/wk) various locations USA 11/2024 – Present

Assist disaster survivors in navigating SBA disaster loan programs, explaining eligibility requirements and application processes. Provide one-on-one case management, guiding survivors through financial assistance options and documentation requirements.

Conduct outreach and community engagement to increase awareness of SBA disaster recovery resources. Review and process SBA disaster loan applications, ensuring accuracy and compliance with federal regulations.

Work closely with FEMA, local governments, and nonprofit organizations to provide coordinated disaster relief efforts. Provide technical assistance to survivors using SBA online application systems and ensured timely submission of necessary documents. Maintain confidentiality of sensitive survivor information and adhered to federal privacy regulations.

Veterans Advocate, Inc.

Claims Agent (Full-time, 40 hrs/wk) Remote 12/2020 – Present

Conducts interviews to assess veterans' needs and circumstances, reviews evidence and documentation for accuracy and compliance with federal regulations. Prepares and submits claims for disability compensation and pensions.

Educates veterans about available services and benefits through workshops. Provide guidance in accessing community resources for mental health, financial aid, housing, utilities, food security and much more.

Develop individualized claims guidance strategies and set measurable goals for clients to be compensated. Collaborate with veteran service organizations, community leaders, and elected officials to support outreach initiatives for veterans and the community. UnitedHealth Group (UHG)

Network Contract Manager/Provider Relations/Provider Depiction Analyst/Roster Manager (Full- time, 40 hrs/wk) Remote 05/2019 – 12/2020

Facilitated provider onboarding for the Veterans Affairs Community Care Network

(VACCN). Conducted data analysis to ensure contract accuracy and compliance.

Managed healthcare provider contracts and amendments within CLM and Emptoris. Acted as a liaison for provider inquiries, routing issues to appropriate departments.

Led provider education efforts on contract terms, amendments, and compliance. Processed ServiceNow cases for provider demographic updates and contract participation.

Managed provider roster submissions to maintain data integrity and regulatory compliance. Partnered with Network Account Managers and Provider Relations Advocates. Ensured timely and accurate provider updates within CMS databases.

Resolved data loading issues and provided technical support to provider groups. Produced reports analyzing provider demographic trends and compliance status.

Contact this candidate