Reliable Administrative Professional with Strong Customer Service
Resume:
Donna Michelle
Bearden
Personal details
Donna Michelle Bearden
*************@*****.***
October 20, 1973
Dallas, Tx
Ar 926258006
Female
Caucasian
Us citizen
linkedin.com/in/donna-bearden-
789a19284
Skills
Money handling
Telephone communication
Customer service
Appointment scheduling
Invoice processing
Bill payment
Education
GED 1997 - 1997
Texarkana College, Texakarana, Tx
Took all practice classes and took the 8 hour classes abns passed in one sit down Employment
Office Assistant Jun 2007 - Present
First Choice Service, Texarkana, Ar
Answering telephones, meeting customers, setting appointments, invoicing customers, paying company bills,
Managing incoming and outgoing correspondence efficiently to support office operations
Organizing and maintaining physical and electronic filing systems for easy document retrieval
Coordinating office supplies inventory and placing orders to ensure smooth office functioning
Scheduling and confirming meetings, appointments, and travel arrangements for staff
Assisting in the preparation of reports, presentations, and other office documents
Providing excellent customer service through face-to-face and telephone interactions
Maintained accurate records of customer invoicing and payment transactions to ensure financial accuracy.
Handled company bill payments promptly to support efficient financial operations.
Provided support to office personnel by assisting with daily administrative tasks and communication.
Answered telephones and greeted customers to provide prompt and courteous assistance.
Set appointments and coordinated schedules to optimize office workflow. Processed customer invoicing and managed billing to ensure accurate financial records.
Assisted in coordinating office events and meetings to enhance team collaboration and office morale
Tracked and reported office expenses to ensure budget adherence and financial transparency
Supported document preparation and data entry tasks to streamline office workflow and improve efficiency
Maintained accurate and organized office supply inventory to prevent shortages and support operational needs.
Assisted in the onboarding process for new employees by preparing necessary documentation and coordinating orientation schedules. Collected and compiled data for monthly office performance reports, contributing to improved administrative decision-making. Managing incoming and outgoing correspondence efficiently to support office operations
Organizing and maintaining physical and electronic filing systems for easy document retrieval
Coordinating office supplies inventory and placing orders to ensure smooth office functioning
Provided timely administrative support to streamline daily office functions and Record keeping
Office supply coordination
Fuel inventory
management
Filing and document
management
Training and education
delivery
Report preparation
Administrative support
Multitasking
Hobbies
Reading, fishing, yard work
enhance productivity.
Assisted in maintaining and updating company databases to ensure information accuracy and accessibility.
Facilitated communication between departments to support project coordination and office efficiency.
Answered telephones and greeted customers in Texarkana, providing professional and courteous service to support daily office operations. Scheduled appointments, managed customer invoicing, and handled company bill payments accurately to ensure smooth administrative workflow. Assisted in preparing reports and office documents, supporting staff with travel arrangements and meeting coordination to enhance office efficiency. Facilitated smooth front desk operations by efficiently managing visitor check- ins and directing inquiries to the appropriate departments. Processed and reconciled petty cash transactions to support office financial operations with accuracy.
Implemented a new digital filing system that improved document retrieval time by 30%, enhancing overall office efficiency.
Processed customer invoicing and managed billing to ensure accurate financial records.
Assisted in coordinating office events and meetings to enhance team collaboration and office morale.
Tracked and reported office expenses to ensure budget adherence and financial transparency
Managed and prioritized incoming mail and correspondence to maintain organized communication flow within the office.
Assisted with the preparation and coordination of internal office events, promoting team engagement and office culture.
Collaborated with vendors and suppliers to ensure timely delivery of office supplies, maintaining uninterrupted office operations. Fuel Clerk 2006 - 2007
Southern Refrigerated Transportation, Texarkanan, Ar Answered phones, maintained trcukers permit books, gave draws whwn needed, helped to find fuel stations, weekly permit classes. Maintained and organized truckers permit books to ensure up-to-date compliance with fuel regulations.
Assisted drivers with locating the nearest fuel stations to streamline refueling processes.
Disbursed fuel draws accurately to authorized personnel, ensuring proper documentation and accountability.
Conducted weekly permit classes to educate staff on fuel usage policies and safety procedures.
Monitored fuel inventory levels and coordinated with suppliers to prevent shortages and ensure operational continuity.
Conducted weekly permit classes to educate drivers on fuel regulations and safety protocols.
Cashier 2007 - 2007
Circle K, Texarkanan, Ar
Cleaned, stocked, rang up cutmoers purchases, did reports, cleaned parking lots. Processed customer payments accurately using a cash register and handled cash, credit, and check transactions efficiently.
Provided friendly and prompt customer service, addressing inquiries and resolving issues to ensure customer satisfaction.
Maintained clean and organized checkout areas to comply with company and health standards.
Balanced cash drawers at the beginning and end of shifts, ensuring accuracy in daily financial reporting.
Collaborated with team members to restock merchandise and assist with inventory management during slow periods.
Oversaw daily cash handling procedures, ensuring accuracy and adherence to company policies.
Assisted in training new cashiers to improve team efficiency and customer service quality.
Managed inventory restocking during shifts to ensure product availability at checkout stations.
Handled cash transactions precisely while maintaining compliance with company policies in a high-volume retail environment. Provided exceptional customer service by assisting customers with product selections and inquiries to enhance shopping experiences. Maintained accurate cash drawer balances and prepared daily transaction reports ensuring financial accuracy and accountability.
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