Property Manager with Strong Operations & Customer Service Skills
Resume:
Evangela Sims
Property Manager
Fort Wayne, IN
********@*****.***
Professional Summary
Management with my degree in psychology allows me the experience of working in Operational
services and gives me same advantages of colleagues that currently works in this role. I worked in
customer service for over 15 years and I bring to the table with that experience and ability at adapting at
multi-tasking and along with effective communication, Exceptional organization and superior attention to
detail, strong understanding of team work and a fast pace environment, Self-motivated with leadership
skills. I have worked on behavior therapy models with clients for over a year and with my training
under the Housing Urban Development project I have learned how to interact with clients that face
difficult challenges mentally and physically, attended meetings, completed accounts payables, accounts
receivables. I am a motivated and versatile individual with excellent organization and analytical skills. I
am always eager and willing to learn new skills; exceptional communicator both written and verbal. Able
to multi-task in a fast paced office and or call center environment, while in providing superior customer
satisfaction. I am dedicated to helping and assisting members of the community on how to build a better
plan and motivating them to make a better life for themselves by encouragement and creating a portfolio
and showing them results on what it means to work when you can to be enthused by becoming better
educated. I have completed volunteer work in the Henry Horner youth organization under the supervision
of Ella Wenfro who was the director from 1991 through 1998. I was also a H.U.D certified rent specialist
and Admin assistant for H.J. Russell during the transformation and relocation of Chicago working on the
Cabrini Green project.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
HI-Management-Fort Wayne, IN
April 2025 to Present
• Managed and oversaw daily operations of residential and properties, ensuring efficient and smooth
functioning of all aspects of property management
• Developed and maintained positive relationships with tenants, addressing concerns and inquiries
promptly, contributing to a high tenant satisfaction rate of 97%
• Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance
issues, ensuring a well-maintained and safe living or working environment
• Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring
compliance with property regulations and policies
• Successfully navigated and resolved legal challenges, such as evictions and property-related disputes,
minimizing financial and reputational risks
• Conducted market analysis to set competitive rental rates, contributing to increased property revenue
and market competitiveness
• Implemented a proactive rent collection process, reducing late payments by 90% and improving overall
cash flow
Assistant Property Manager/Leasing Consultant
FRIEDMAN REALTY GROUP-Fort Wayne, INFebruary 2022 to March 2024
Organizes and maintains the daily operational tasks of a real estate company by performing
administrative work, inspecting properties for condition compliance and coordinating maintenance
updates and arranging for building maintenance, tending to the needs of tenants. Their duties include
researching and contacting potential tenants, building positive relationships with prospective and current
tenants, overseeing the timely and successful completion of maintenance request s, showing properties
to prospective tenants and answering relevant questions, preparing and executing detailed and legally
compliant lease agreements, overseeing all financial procedures including verifying renter income.
Account Manager
Comcast-Chicago, IL
July 2021 to June 2022
Customer Account Managers are responsible for supporting Comcast Business Services in their efforts
to retain and grow our existing customer base. Also, serve as the liaison between companies and their
customers. It is an account manager's responsibility to address customers' needs and concerns as quickly
and effectively as possible to develop and maintain strong relationships. They typically work with multiple
small accounts or a few larger ones.
Clinical Case Manager
Otis R. Bowen Center-Fort Wayne, IN
January 2021 to November 2021
• program orientation and assessment of needs and barriers;
• case management and follow up;
• referral to treatment and other community services based on need
• acclimates participants to the work place and prepares them to enter regular employment
• community service
• mentoring (career pathway development and or developing plans for continue education to obtain GED
or further education) and counseling
Travel Care Professional
Teleperformance - Fort Wayne, IN
August 2019 to May 2020
• Reviewing members travel account to make adjustments that are requested by member.
• Actively listen to members to get key information that is needed to assist them.
• Accurately verify security with members to assist with travel accounts.
• Search information within the company's data base and online material to give members accurate
information at all times.
• Use coding and decoding to add notes and complete flight packaging for members.
• Maintain a professional working relationship when reaching out to other departments for assistance.
• Review all correspondence and material with members for final process.
• Explain charges and credits to members and how to utilize those credits and explain about any
additional fees that may come about.
• Review crucial timelines as they pertain to each individual case in a forever changing environment.
• Complete complaint request forms that members may have towards a product, fee or service they
received.
• The ability to maintain a stable but humble and patience when deals with a change of a members ticket
that takes additional steps to be completed.
• Use all resources like chat, email or other client products to assist a member.
Customer Service Representative/Call Center
Rose International-Fort Wayne, IN
October 2018 to April 2019• Inbound call center agent, answering 50 -100 calls a day regarding customers insurance premiums
• Responsible for review documents with and for customers insurance premiums, ensure information
was accurate and up to date before sending to claims processing.
• Assisted customers with logging in to their online accounts, walked customers through online profile
ensuring customers located information needed.
• Reviewed account information to ensure all HIPAA rules were being followed.
• Verified callers information to ensure only authorized people were given information
• Explain account types, premiums in order to assist customers with and question or concerns.
• Created trouble tickets when needed for customers have trouble accessing online account.
• Assist with different payment options and different way to process/make payments
Associate
Wal-Mart-Fort Wayne, IN
December 2016 to August 2018
• Cut materials for customer, accurately replace fabric on the shelves for next customers to purchase.
• Assist a customer in handling merchandise.
• Assist a customer with products from off the shelves of the sales floor.
• Restock sales floor with merchandise from the back storage room.
• Accurately locate merchandise on the sales floor for customers.
• Assist co-workers in areas of the store where customer focus is needed.
• Assist customers with purchasing of merchandise.
• Assist managers with products that needed to be returned to the sales floor from front end.
• Accurately retrieve merchandise from the sales floor for customers who call ahead.
• Talk to customers over the phone to verify merchandise that the store has on hand.
• Assist customers with purchasing photos.
• Accurately monitor customers who make purchases at the U-Scan/Self check.
School Assistant
Fort Wayne Community Schools-Fort Wayne, IN
April 2014 to February 2017
• Report attendance for over 1500 students in a high school setting.
• Monitor students and their behavior in high school.
• Effectively communicate with co-workers on students' progress in the discipline room.
• Assisted students in completing daily assignments.
• Work one on one with students that fall behind.
• Work in small groups during centers to help achieve reading and math goals.
• Manage and monitor playground and lunchroom activities.
• Grade testing papers, give test to students that missed testing dates.
• Proctor for state wide test that are given in the school.
• Assist in different areas of the building where help is needed with disciplinary actions.
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