System Administrator II-Storage Administrator-Infrastructure Analyst

System Administrator II – Storage Administrator – Infrastructure Analyst Skilled System Administrator with 10 years of experience specializing in Microsoft Active Directory, Federated Services (ADFS), OAuth 2.0 authentication & authorization, and managing internal microservices. Proven expertise in reducing reliance on certificates for authentication, configuring secure token-based access, and improving system security and efficiency through modern authentication protocols. Proficient in managing Network share migrations on NetApp, EMC Isilon, Qumulo and Active Directory (on-prem and Azure Cloud. SME for Secure Secrets Management using HashiCorp Vault and Delinea Secret Server, as well as handling Windows patching, file share migrations on multiple storage arrays. Provided technical support and troubleshooting Azure (Entra) Active Directory and SSO related issues and fine-tuning Active Directory permissions to optimize performance and security, ensuring minimal downtime and smooth user experience.

PROFESSIONAL EXPERIENCE

UWM (United Wholesale Mortgage) Pontiac, MI

System Administrator II July 2022 – December 2024

• Azure/ADFS System Administrator – Manage Microsoft Identity Manager Products (Active Directory, Active Directory Federated Services and Azure AD) Worked with Inhouse Software Developers to set-up, test and troubleshoot Authorization, Authentication issues for Internal and External Web Services/Applications and +300 Microservice Endpoints, Application Groups, Relying Party Trusts for Access Token creation, OpenID, API calls, Oauth 2.0, SSO, SAML, certificate management, create standard and custom claims - Troubleshoot and identify API issues via JSON Access Tokens in ADFS and set up claims for Web Services and Server Applications - Integrated OAuth 2.0 authentication protocols across microservices architecture, reducing the need for manual credential management and enhancing security across platforms. - Configured and managed Active

Directory Federation Services (ADFS) for seamless user authentication and authorization across multiple applications and services. - Implemented OAuth 2.0 and OpenID Connect for modern, token-based authentication across internal systems, reducing the reliance on traditional password-based methods. - Led the implementation and management of Azure Entra and Active Directory SSO, integrating authentication protocols such as SAML, OpenID Connect (OIDC), and OAuth 2.0 to enhance security and streamline access management and successfully implement Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions across multiple platforms to provide seamless user authentication while ensuring compliance with security policies.

• Secret Management & Security – Managed and configured HashiCorp Vault for secrets storage and dynamic credential generation for internal applications and microservices – Administrator for Vault which we used for our internal web applications/microservices to create namespaces, policies, manage access tokens, passwords, certificates and API keys and application upgrades to latest version Administrated Delinea Secret Server to securely store, manage and rotate privileged access credentials across the infrastructure – Implemented best practices for encryption, access control policies and automated key rotation to strengthen internal security posture.

• Windows Server Management – (2008/2012/2016/2019/2022) Installing, troubleshooting and resolving issues related to Microsoft Windows servers, monthly patching to over 6,000+ on-prem and Virtual Servers to keep up to date on the latest updates to minimize risk and vulnerabilities on our environments.

• Microsoft Exchange – Responsible for day-to day management of the organizations Microsoft Exchange server environment – Set-up, manage, configure mailboxes, groups, user accounts and calendar settings

• Qumulo Storage – Create SMB, CIFS, NAS storage file network shares, coordinate and migrate file share network drives – responsible for permissions and ACLs for public and department shared drives. Implemented Distributed File System (DFS) - Set up snapshots to be able to recover and restore files via previous versions.

• Cloud/Virtualization – Azure Active Directory, setting up SSO and Cloud Identity Management – Configure Microsoft Entra SSO with internal and external applications. Expertise in configuring and managing Azure Entra ID, Cloud Computing, Cloud Storage, Azure Virtual Machines and Exchange Online, vSphere for server management

• Monitoring and Troubleshooting – Server Issues, Active Directory Permissions, Account Management System Audits, Identity and Access User Management Utilized logs and monitoring tools (Splunk, Dynatrace) to continuously track system performance, identify anomalies, and proactively address issues. - Troubleshot system performance issues, server outages, and application errors to minimize downtime and maintain business continuity.

• Communication Skills – Ability to explain technical terms, processes and information to non-technical and technical individuals to create a better understanding of the processes and how they interact and affect the code for their Applications/Microservices i.e. ADFS, Vault, Secret Server, Web and Server Applications regarding authorization, authentication, tokens, API calls and other functions work together.

• Critical Thinking – Led cross-functional team and one on one meetings to gather, evaluate and analyze code and errors with Developers related to authentication issues and implement solutions

• Documentation - Created and distributed up-to-date documentation and run-books to effectively communicate processes and procedures across the IT Department to streamline the requests and provide details and backout processes for Change Controls

Primary Care Provider April 2020 – May 2022

I had to step away from my career to become a full-time care provider to my grandmother whose health was failing. I also participated in volunteer activities of gardening for my condominium complex while keeping up on the latest technology via online courses, whitepapers and research. Corewell Health (Formerly Beaumont Health) Southfield, MI Michigan-based nonprofit healthcare enterprise with 8 hospitals, 38,000 employees, 6,000 physicians, $4.58M in annual revenue, and an enterprise of IT program with more than 700 employees. Infrastructure Analyst – Storage Administrator September 2012 – April 2020

• PowerScale (Isilon) System Administrator – Deployed Gen 6 Isilon with multiple access zones recommended by EMC’s Best Practices that positioned us to implement DataDobi and migrate data within multiple domains while keeping original ACLs and eliminated the need to create thousands of new AD Groups. Created, migrated and managed over 7,800 network file share drives (~5 Petabytes) for three organizations concurrently.

• Network File Share Migrations - Performed over 5,200 file share migrations from legacy NetApp and Windows servers to EMC PowerScale (Isilon), EMC VNX, and Unity storage arrays with minimal downtimes, user interruptions, and no data loss. Created multiple Access Zones, which enabled users to access their data effortlessly without having to log into multiple domains.

• Network Protocols – Working knowledge of TCP/IP, DHCP, SMB and CIFS Protocols

• Server Upgrades - Implemented upgrades, and changes to server environment to ensure that the hardware and software on EMC (PowerScale-Isilon, Unity, VNX) as well as NetApp, and Windows OS Servers were at the current release levels, up to date on the security patches and operating at optimal levels.

• Project Management/Coordinated - Managed and implemented vital Infrastructure Projects both pre and post project support in order to stay on track for milestones, budget, timelines to produce desired results for internal customers, end-users and IT Department Leadership.

• SharePoint Administrator - Responsible for creation and management of several IT Department SharePoint sites. Managed confidential and sensitive data, created Libraries, user accounts for internal and external users to keep confidential data up to date and secure.

• Office 365 Administrator – Execute, manage and lead Office 365 migrations for internal clients, Windows Network file shares. Supported and troubleshoot Word, Excel, OneNote, and Skype for Business, and Microsoft Access Databases, Assist and troubleshoot Active Directory issues regarding AD Groups and permissions for file shares.

• Technical Documentation/Workflows - Created and maintained detailed technical documentation, workflows, business processes and diagrams using Visio to improve overall quality and implement standard policies and procedures for specific applications within the IT Department.

• DataDobi Administrator - Configured and managed the application in preparation for NAS, CIFS, NFS network file shares migrations. Utilizing DobiMigrate to move files from multiple platforms (NetApp, Windows OS, EMC VNX, EMC PowerScale/Isilon to consolidate data from different domains and platforms into one single Storage Array.

• User Acceptance Testing - Partner with other teams, application owners and end users to perform User Acceptance Testing on our test servers to ensure that any upgrades do not negatively affect any parts of the application and users are aware and involved in the upgrade process to get user perspective and input.

• Identity and Access Management – Worked exclusively with the IT Security Team to identify, troubleshoot and resolve any issues related to user access. As the main technical Storage Lead, it provided me the opportunity to work closely with the IT Security Department on any incidents related to Enterprise Corporate IT needs. Perform a comprehensive investigation of incident root causes and make the environment safer going forward.

• Incident Management - Responsible for troubleshooting, executing detailed analysis for system outages and incident management to identify root causes of the outage and provide detailed reports and/or graphs, and workflows to Executive Leadership and other Departments to eliminate or prevent future outages.

• Decommission Hardware – Worked with several internal departments to decommission legacy, obsolete hardware to reduce or eliminate maintenance costs, keep the Server Catalog up to date with the latest server models and customer application owners’ information.

• Active Directory (AD) – Knowledge of utilizing Active Directory to manage User Groups and permissions for network file shares and application authentication within four different domains into one domain. Formed trusts with the three legacy domains into one domain per Microsoft’s Recommendation to make sure the user’s authentication is functioning properly and assured the users experience and access to their data was seamless.

• Detailed knowledge of Distributed File System (DFS) - Implemented DFS on new and existing network shares so users have a seamless authentication when logging in and eliminated over 15,000 log-in scripts from legacy systems and consolidated shares and make future migrations easier.

• Disaster Recovery - Designed, Monitored and Enforced Disaster Recovery Policies for critical downtime assets and reports to ensure Departments are prepared during planned and unplanned downtimes. Which gave the Departments up to date documentation at a moment’s notice to be able to keep the daily operations running smoothly and no negative patient impact.

• PowerShell - Basic Knowledge to create scripts to export, analyze AD group members, emails and data to aid in the due diligence and analysis for network share migrations and automate some processes.

• Unix and Windows Server Administration - Facilitate, implement, and deliver administrative support for EPS (Epic Print Service), LRS and AD Print servers (Unix and Windows OS Servers) for Epic local and network printing.

• Lead Technical Support - Provided lead technical support for mission critical data processes and applications and interacted with multiple suppliers, vendors, departments both internal and external to keep daily operations running smooth and with the least unplanned downtimes as possible.

• Varonis Administrator - As the Varonis Administrator, I was able to analyze all facets of the data on multiple storage arrays to identify a multitude of analytics from user logins, data permissions, AD Group user’s validity. This also aided in identifying users that may have accidently deleted or moved files inadvertently and assisted the quick and accurate data restores, as well as provide invaluable audit information while performing due diligence in preparation for data migrations.

• ITIL Fundamentals - Knowledge of ITIL Fundamentals for Incident, Problem, Change and Configuration Management to guarantee SLAs are met, and IT Projects stay on track and budget,

• MOVEit and Secure File Transfer Protocol Application - Administrator for two separate company applications simultaneously. Responsible for creating, monitoring, and troubleshooting errors for over 5,000 tasks and hosts. I also utilized AD/LDAP to create and maintain over 10,000 user accounts.

• Ticketing and Project System - Utilized ServiceNow Application to enter, manage and execute problem and incident tickets for the department to troubleshoot, and work with internal customers to fix any issues related to file share, printing, and document/ image retrieval as well as data restores/recovery or any other issues that the customers were experiencing.

• On-Call Rotation – Managed and participated on-call schedule to make sure all aspects of our Team were covered on a 24/7 rotation. Also worked weekends, holidays, and any necessary off hours to support our system outages/incidents, user access or data recovery issues, whatever it takes to get the job done. Infrastructure Project Coordinator March 2011 – September 2012

• Microsoft Office - Responsible for tracking and distributing Microsoft Office Suite Licenses for 20,000+ users and responsible for inter-department charge backs which brought internal revenue back to the IT Department.

• Microsoft Office - Accountable for year-end true up financial reporting for Microsoft Office Products (User and Server Licenses).

• Support Go-Lives and Call Center - Supported Microsoft/Exchange Go-Live call center to assist users, troubleshoot, and resolve customer issues with first call resolution.

• Access Database - Responsible for maintaining CTO/PTO and On-Call payroll for IT employees in Access Database.

• Building and Leasing Liaison for building maintenance and leasing company for IT Department Expansion and Department physical moves.

• Department Training - Responsible for coordinating training for the entire Infrastructure Department (80+ employees) with internal and external vendors and training companies.

• Director and IT Department Support - Accountable to deliver accurate billing/audit files, creating, analyzing, distributing financial reports and presentations as well as Access Database management, and user training.

TOOLS-SKILLS-APPLICATIONS:

• Windows Server 2008/2012/2016/2019/2022

• Remote Desktop Tools (LogMeIn, Remote

Desktop Manager)

• Detail Oriented, Multitasker

• TCP/IP, DHCP, SMB, CIFS

• Microsoft 365

• Excellent Customer Service Skills

• Enterprise Output Print Management

(LRS/VPSX, Xerox, Ricoh)

• Multiple Data Migration Tools (RoboCopy,

YCopy, RichCopy)

• System Storage Administrator (EMC

PowerScale (Isilon)

• Disaster Recovery/Business Continuity

(Downtime Reporting)

• Expertise in HIPAA and PCI compliance

• Coordinate Change Windows and

Customer Downtimes

• Microsoft Windows 10, Windows 11

• Managed Printer, Fax, Laptop/ Desktop and other office equipment

• Help Desk Tools (BMC Service Desk Express, CareTech Remedy, ServiceNow)

• NetApp, Windows, EMC VNX, Unity Servers

• DFS, SMB, NAS, CIFS, SMB, NFS File Shares

• Active Directory Management On-prem, Entra

• Office 365 Administrator

• Proven Analytical and Problem Solving and

Troubleshooting Skills

• Unix and Linux Administration (Basic)

• Varonis Administrator

• Project Management

• ServiceNow for Ticketing and Change Management

• Windows Server 2008/2012/2016/2019/2022

• Postman, Thunder Client

EDUCATION: Northwood University – BBA – GPA 3.75 - Business Administration/Management CERTIFICATIONS: AIX – Basic - EMC Isilon Administration Fundamentals - ITIL – Fundamentals - Intro to Project Management – Google Launchpad for Women

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