Customer-Focused Support & Academic Services Professional

Daniel Aguirre

*** ******* ****** #***, *******, CA 93906

Email: ***.**********@*****.*** Phone: 831-***-****

LinkedIn: www.linkedin.com/in/danny-aguirre

Career Objective

Motivated and detail-oriented professional seeking a full-time remote position in Customer Service Support, Admission Services or Academic Advisor. Offers strong technical skills, bilingual abilities, and a solid background in customer service, with a commitment to providing excellent user support and data entry services.

Skills

●Customer Service Excellence: Proven ability to assess customer needs and provide accurate, empathetic, and timely solutions.

●Proficient across all major Social Media platforms

●Communication: Strong verbal and written communication skills across phone, email, chat, and interactive voice response systems. Spanish speaker

●Technical Proficiency: Computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint), AI Tools, and various desktop graphic design tools.

●Multitasking and Time Management: Ability to prioritize tasks effectively and manage time efficiently to meet targets.

●Problem-Solving: Skilled in troubleshooting and resolving customer inquiries and issues.

●Welcome adding new software and technologies to my discipline.

●Cultural Competence: Experience working in diverse environments.

●Self-Management: Comfortable working independently and managing time efficiently in a remote environment.

Professional Experience

Eligibility Specialist

Monterey County Department of Social Services, Salinas, CA October 2022 - February 2023

●Improved case processing efficiency by implementing initiatives that enhanced eligibility assessments.

●Managed a varied caseload across multiple programs while ensuring compliance with program regulations.

●Recorded, organized, and filed customer interactions and account changes.

Independent Contractor

U.S. Department of Commerce Bureau Census, Washington, DC

June 2020 - December 2020

●Gathered and analyzed essential data for the 2020 Census, contributing to national policy decisions.

●Demonstrated flexibility and communication skills during extensive neighborhood canvassing efforts.

●Answered and managed incoming inquiries and scheduled follow-ups to resolve customer needs.

Volunteer / Guest Services Concierge and Supervisor

Salinas Valley Memorial Hospital, Salinas, CA

August 2009 - February 2016

●Supervised Volunteer and Guest Services, improving patient and visitor satisfaction.

●Facilitated inclusive communication across patients, visitors, and staff using bilingual skills.

●Up-sold services and scheduled appointments as needed to meet customer needs.

Student Services Advisor

Heald College, Salinas, CA

May 2007 - August 2008

●Boosted student retention and academic achievement through proactive advising and support services.

●Developed and implemented strategies to meet academic and personal student needs. ● Recorded and organized student interactions and account changes.

Supervisor, Outpatient Registration

University of Colorado Hospital, Denver, CO

August 1998 - December 2000

●Directed the training of registration software, improving operational workflows.

●Managed the department’s website, enhancing patient access to information and services.

●Answered and managed incoming calls and scheduled follow-ups to resolve patient needs.

Quality Assurance / Value Added Supervisor

Matthews Metal Products Inc, Gilroy, CA January 1992 - June 1998

●Oversaw quality assurance and production processes, improving product quality and efficiency.

●Trained new employees on computer components and installation.

●Recorded, organized, and filed production interactions and account changes.

Education

Bachelor of Arts in Computer Science, Minor in Communication Design

California State University Monterey Bay, Seaside, CA August 2003 - May 2006 (GPA: 3.75)

Associate of Arts in Liberal Studies and Transfer Studies

Hartnell Community College, Salinas, CA May 2001 - May 2003 (GPA: 3.9)

Languages

●English: Native

●Spanish: Fluent

Additional Information

Residency: Salinas, California (Monterey County)

Availability: Flexible hours and remote work preferred

Technical Requirements: Possess a reliable laptop with a stable internet connection; ready to utilize webcam for meetings as required; comfortable working in a quiet, distraction-free environment

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