Property Manager - Operations & Process Improvement Pro
Resume:
Christopher D Frasier
Birmingham, AL *****
*************@*****.***
Professional Summary
Proven track record in enhancing efficiency, reducing costs, and improving customer satisfaction, achieving an 88% increase in satisfaction scores. Skilled in project management, process improvement, and inventory control, with a strong focus on developing standardized procedures and training programs to foster team success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager/Property Manager
University Crossing Apartments & Townhomes-Birmingham, AL April 2023 to Present
• Assisted property manager in overseeing daily operations of residential and commercial properties
• Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
• Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
• Collaborated with leasing team to market available units, resulting in 50% increase in occupancy rate
• Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
• Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
• Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses
• Assisted in the preparation of annual budgets for each property based on historical data and projected expenses
• Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc
• Implemented cost-saving measures such as negotiating contracts with service providers to reduce operational expenses by
• Performed regular market research to stay updated on rental rates in the area and make pricing recommendations accordingly
• Responded to emergency situations promptly by coordinating necessary repairs or contacting appropriate authorities when needed
• Assisted with eviction processes by preparing necessary legal documents and coordinating with attorneys if required
• Maintained positive relationships with tenants through effective communication channels including email updates or newsletters regarding property news or upcoming events Assistant Manager/Team Leader
KAMTEK INCORPORATED-Birmingham, AL
January 2016 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Collaborated with the management team to develop and implement operational policies and procedures
• Assisted in the management of front-of-house operations, ensuring smooth and efficient service
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high quality standards
• Developed strong relationships with regular customers, resulting in increased customer loyalty and repeat business
• Managed inventory levels for bar supplies, reducing waste and optimizing stock rotation
• Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
• Conducted performance evaluations for front-of-house staff, identifying areas for improvement and implementing training programs as needed
• Created weekly schedules based on projected sales volume to optimize staffing levels during peak hours Production Supervisor
Wells Fargo-Calera, AL
January 2015 to May 2025
Analyzed financial statements, credit reports, and other relevant documents to assess the creditworthiness of loan applicants
• Collaborated with underwriters to ensure timely processing and approval of loan applications
• Provided comprehensive financial planning services to clients, including retirement planning, investment strategies, and risk management
• Achieved sales targets by cross-selling banking products such as savings accounts, credit cards, and insurance policies
• Conducted regular reviews of client portfolios to identify opportunities for upselling or rebalancing investments
• Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
• Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
• Maintained thorough knowledge of banking products and services to effectively educate customers on available options
• Identified opportunities to cross-sell additional banking products or services based on customer needs and preferences
• Maintained a high level of accuracy when processing financial transactions, minimizing errors and discrepancies
• Developed and executed comprehensive brand marketing strategies to increase brand awareness and drive customer engagement
• Collaborated with cross-functional teams including product development, sales, and creative to ensure consistent brand messaging across all channels
• Managed the creation of marketing collateral such as brochures, flyers, and promotional materials to support brand initiatives
• Conducted market research and competitor analysis to identify trends, opportunities, and threats in the industry
Implemented influencer marketing campaigns to expand brand reach and generate buzz around new product launches
Education
High School Diploma
Woodlawn High School
January 2014 to May 2016
Upper secondary education
Skills
• Leadership
• Microsoft Excel
• Fundraiser event planning
• Property management tools
• Heavy lifting
• Financial services
• Computer operation
• Moving
• Supervising experience
• Hotel housekeeping
• Financial planning software
• Outdoor work
• Customer service
• Event coordination
• Typing
• Delivery driver experience
• Escalation handling
• Phone communication
• Community outreach organization experience
• Basic math
• Microsoft Word
Languages
• Bilingual
Certifications and Licenses
Driver's License
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