Sales Supervisor with Team Leadership Excellence
Resume:
CURRICULUM VITAE.
PERSONAL DETAILS
NAME : Dickson Muoki
PHONE NO : 072*-***-***/ 071*******
EMAIL : ************@*****.***/ **************@*****.*** ID NUMBER : 28810290
POSTAL ADDRESS : P.O Box 720-00204 Athi River
CAREER OBJECTIVE.
I am self-motivated and a resourceful professional with vast knowledge in communication strategy, customer relations, team coordination as well as client service engagement, a proven ability to develop and strengthen organizational skills to maximize on operational excellence. Possessing good interpersonal skills and ability to establish sustainable relationship with all stakeholders.
WORK EXPERIENCE
July 2025 to Date: Mgas Limited Company
Position: Team Leader- Maintenance.
Responsibilities:
• Responsible for closure of all maintenance customer service issues raised and ensures the same are closed on time according to Customer Service SLA.
• Quality monitoring of customers brought on board and providing a good customer experience
• Ensures that all tasks on the task list are assigned team members under their supervision on time, according to Customer Service SLA
• To ensure new customer service issues are addressed to finality and on time
• Ensure all team members under their supervision understand and achieve their set KPIs
• Support and train the teams they lead on what is expected of them on day-to-day activities.
• Identify skill gaps/training needs for each team member that they lead and provide the necessary coaching with the goal of improving performance.
• Communicate Company expectations to all team members under their supervision under their supervision.
• Ensure all team members are conversant with and adhere to company policies and procedures and the code of conduct articulated in the Employee’s Handbook.
December 2024 to June 2025: Mgas Limited Company
Position: Team Leader- Growth (Rongai, Ngong, Kiserian) Responsibilities:
• Ensured that the teams met their monthly set customer growth targets.
• Was responsible for post-installation follow-up to ensure any customer concerns raised were closed promptly.
• Oversaw the closure of all customer service issues raised from new installations, ensuring they were resolved on time according to the Customer Service SLA.
• Carried out route-to-market mapping and planning to identify potential markets for growth.
• Supported and trained all team members on their expected day-to-day activities.
• Identified skill gaps and training needs for each team member and provided the necessary coaching with the goal of improving performance.
• Ensured all team members under my supervision were conversant with and adhered to company policies, procedures, and the code of conduct outlined in the Employee Handbook. February 2023 to Dec 2024: Mgas Limited Company (Rongai) Position: Assistant Depot Sales and Operations Manager Responsibilities:
• Supported the development and execution of sales strategies to achieve monthly and annual targets.
• Monitored sales performance, prepared reports, and recommended actions to improve revenue.
• Ensured all customers received timely, professional, and high-quality service.
• Built and maintained strong relationships with clients to enhance satisfaction and loyalty.
• Supported the Depot Manager in daily operations, ensuring compliance with standard operating procedures.
• Monitored depot cleanliness, safety standards, and operational efficiency.
• Supervised and guided depot staff, including sales representatives, technicians, and support teams.
• Participated in staff training, performance monitoring, and motivation strategies.
• Prepared operational, safety, and sales reports for management review. September 2022 to January 2023: Mgas Limited Company (Athiriver) Position: Technical Sales Supervisor
Responsibilities:
• Directed and supervised employees engaged in sales.
• Monitored sales activities to ensure customers received satisfactory and quality services.
• Supervised a team of sales representatives to sell technical services, products, and systems while meeting or exceeding sales targets.
• Responded to customer inquiries and complaints.
• Instructed staff on handling difficult or complicated sales.
• Monitored sales staff performance to ensure goals were met. 29th Sept 2021 to August 2022: Mgas Limited Company Position: Technical Sales Representative
Responsibilities:
• Sold and marketed all company products to different areas and customers in Athi River and Kitengela.
• Coordinated customer issues and feedback, assisting in resolving concerns and improving maintenance and overall customer satisfaction.
• Monitored competitive brands and actively provided feedback on competitor information.
• Conducted marketing visits, identified new markets, and secured business opportunities for the company.
• Maintained up-to-date knowledge of technical products, general sales techniques, market trends, and daily sales activities.
• Collaborated closely with the local branch operations team to ensure overall customer satisfaction. June 2021 to Sep 2021: Samasource Kenya Limited.
Position: Data Agent
Responsibilities:
• Processed assigned data by resolving discrepancies and tagging using standard procedures.
• Maintained data work requirements by following data program techniques, procedures, and ensuring the required quality threshold.
• Verified entered data by reviewing, correcting, deleting, or re-entering information and purging files to eliminate duplication.
• Contributed to team efforts by achieving related results as needed. Jan 2018- Nov 2019: Kakuyuni Secondary School
Position: Teacher
Responsibilities:
• Teaching Mathematics and Business studies
• Guidance and Counseling
• Registration of students in the Nemis Education Portal May 2017- Nov 2017: Kakuyuni Secondary School
Position: Student Teacher
Responsibilities:
• Teaching Mathematics and Business studies.
• Guidance and Counseling
EDUCATIONAL BACKGROUND.
June 2021 : Sama School
Certificate in Introduction to Artificial Intelligence training. May 2015-March 2017: Eastern Kenya Integrated College Diploma in Teacher Education
2007 – 2010 : Kilungu High School.
Kenya Certificate of Secondary Education (KCSE)
PERSONAL DEVELOPMENT SKILLS
April 2025 : Sales pitch and Leadership Training
Growth Partners.
July- Aug 2024 : Youth Leadership and governance training Unlock young leaders’ Summit
June 2024 : Basic Mental health awareness, disorders and coping skills Siki youth Organization
Feb 2024 : Professional Development Programme- Module 3 Mgas Limited
June-Oct 2023 : Professional Development Programme- Module 1 & 2 Mgas Limited
June 2021 : Creating mental awareness amongst teenage girls, young mums and dads. Siki youth Association
April 2021 : Activating the leader within- Activate Leadership Programme Unlock young leaders Summit.
KEY SKILLS
• Operations Management- Oversee, design, and control business operations, ensuring they run efficiently and effectively.
• Tele Sales Expertise- Selling products or services over the phone, often involving cold calls or following up on leads.
• Analytical Skills- Able to collect, interpret, and use data to make decisions or solve problems.
• Sales Leadership- Guiding, motivating, and managing a sales team to achieve targets and foster growth.
• Digital Skills- Fluency in using digital tools and platforms to execute sales and marketing strategies
• Reporting and Presentation Skills- compiling data into meaningful reports and presenting insights clearly to stakeholders
REFEREES.
1. Fred Mutua
Babu Light Electricals
Director
************@*****.***
2. Maurice Wambua,
Bells Associates
Engineer and Architect
**********@*****.***
3. Terry Khaseke
Mgas Limited
Area Sales Manager
*****.*******@****.**
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