Dedicated Operations and Customer Service Leader

LASHUNDRA BRYANT

Monroe, LA *****

318-***-**** - ********@*****.*** - WWW: Online Profile

PROFESSIONAL SUMMARY

Dedicated and driven professional with a strong work ethic, consistently exceeding targets through efficient and timely task completion. Reliable team player excelling in challenging assignments, ensuring successful outcomes. SKILLS

• Employee training and development

• Time management

• Staff development

• Financial management

• Schedule oversight

• Hiring and training

• Customer service

• Policy and procedure development

• Computer skills

• Multitasking Abilities

WORK HISTORY

06/2009 to 12/2024 Manager

B&J Management – Monroe, LA

• Supported back office hiring and employment processes Managed performance of team members, conducted performance appraisals, and recommended promotions

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Communicated policy updates to department, answered questions, and monitored compliance

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• Managed employee performance through disciplining, coaching, and counseling 11/2020 to 02/2022 Call Center Agent

Ttec – San Diego, CA

Answered clients' questions and presented product value propositions to promote purchases

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• Entered and updated customer data to create and modify account information

• Guided and processed customer orders during high-volume periods Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement

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• Completed calls and followed scripts to maintain good call control

• Updated customer accounts with current personal and purchasing information Engaged with customers to understand and resolve issues and answer product questions

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EDUCATION

06/2012 Dental Assistant

Unitech Academy - West Monroe, LA

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