Sales Operations & Process Improvement AI Integration

Jacob Korb

Jupiter, FL

215-***-**** ************@*****.***

LinkedIn: Jacob Korb

PROFESSIONAL SUMMARY

Sales Operations and process improvement leader with 10+ years of experience across field execution, merchandising leadership, and cross-functional operations in high-volume retail environments. Proven ability to translate frontline realities into scalable systems, improve efficiency through data and analytics, and lead change adoption across teams. Actively integrates AI tools, advanced analytics, and automation thinking to enhance decision-making, communication, and operational clarity.

CORE STRENGTHS

Sales Operations & Field Enablement

Process Improvement & Workflow Optimization

AI Integration & Automation Mindset

Data Analysis & KPI Reporting (PowerBI)

CRM & Systems Adoption (Salesforce / E360)

Cross-Functional Collaboration (Sales, Ops, Logistics)

Team Leadership & Change Management

PROFESSIONAL EXPERIENCE

Merchandising Supervisor

Gold Coast Beverage (Reyes Holdings) – Pompano Beach, FL

Feb 2022 – Jan 2026

Led, coached, and scheduled a team of 20 merchandisers supporting large-format retail accounts in a high-volume distribution environment

Acted as a bridge between Sales, Operations, and Logistics, improving communication, execution consistency, and workload planning

Played a key role in the rollout and adoption of Salesforce E360 and Merch Checkout, supporting training, field compliance, and system usage

Utilized PowerBI dashboards and reporting to monitor KPIs, identify inefficiencies, and support data-driven operational decisions

Coordinated logistics and routing workflows using enterprise tools to improve execution timing and field efficiency

Applied AI tools (including ChatGPT) to support process documentation, decision framing, communication clarity, and continuous improvement thinking

Account Representative – Large Format

Gold Coast Beverage – Pompano Beach, FL

Jan 2018 – Feb 2022

Early adopter of IRI Unify data, leveraging insights to identify sales opportunities and optimize ordering decisions

Built and maintained high-visibility retail displays while ensuring product freshness, rotation, and brand standards

Developed efficient ordering practices balancing inventory levels, sales velocity, and customer expectations

Partnered closely with Merchandising and Operations teams to improve overall execution and route efficiency

Sales Assistant – Large Format

Gold Coast Beverage – Pompano Beach, FL

Apr 2016 – Jan 2018

Provided route relief and operational support for Account Representatives

Executed supplier advertising displays and ensured planogram compliance

Maintained product rotation, freshness standards, and set integrity

Gained hands-on experience with operating procedures for Publix, Walmart, Winn-Dixie, and Target

PROFESSIONAL ATHLETICS & PERFORMANCE BACKGROUND

Professional Golfer

2004 – 2012

Competed professionally on mini-tours, earning 9 professional wins and 11 runner-up finishes

Developed elite discipline, resilience, and performance consistency under pressure

Professional Caddie

Pine Valley GC (NJ) Seminole GC (FL) Lookaway GC (PA) Floridian G&YC (FL) Tesoro CC (FL)

2008 – 2016

Supported highly discerning clientele in elite environments requiring strategic thinking, trust, and clear communication

EDUCATION & CERTIFICATIONS

Reyes LEAP Leadership Program – Completed all 5 sections, March 2023

Reyes Leadership 101 – Completed all 4 sessions, October 2022

Cicerone Certification Program

Certified Beer Server – December 2016

University of Delaware

B.S. Business Administration – May 2003

Member, Golf Team (2001–2003)

Bucks County Community College

A.A. Liberal Arts – May 2001

National Championship Golf Team (1999)

Phi Theta Kappa (3.5+ GPA)

Certified Web Designer

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